The Associate Customer Success Manager builds strong relationships with customers and delivers solutions in a one-to-many model. They identify customer needs and coordinate internally to ensure timely solutions are delivered. In this role, you will assist new OSV customers through the readiness process for Workday services.
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- Owns and delivers joint customer success plan, to help build, grow, and expand client relationships.
- Act as a Trusted Advisor and Business Partner, providing strategic guidance and a “path to value” to customer Executive Leadership.
- Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience.
PointClickCare is a healthcare technology company. They provide solutions for the long-term and post-acute care industry, helping healthcare providers manage patient data and improve care outcomes. No information on size or company culture is provided in the job description.
- Serve as the primary point of contact for clients and develop strong relationships with key stakeholders.
- Understand clients' business objectives and help them achieve their goals by providing expert guidance and advice.
- Proactively identify and address client concerns and issues, and develop solutions to improve their experience.
Insight Assurance is a global audit firm on a mission to transform how organizations achieve cybersecurity and compliance.
Act as the project manager for the successful onboarding of accounts, and provide ongoing support for assigned customers. Collaborate with technical support, sales, product, and engineering to answer customer questions. Plan and organize customer data to power effective campaigns and newsletters.
Customer.io powers automated communication that people actually want to receive.
- Elevate client relationships, overseeing onboarding, training, and attaining customer satisfaction.
- Cultivate a strategic advisor relationship with clients, delivering value and optimizing their product utilization.
- Maintain awareness of industry trends, track developments, and inform customer success strategies.
Finalis is a fast-paced startup that enables employees to develop skills quickly and work in an entrepreneurial culture. Finalis has finalists from different countries and cultures, encouraging team members to develop their soft skills and adapt to different backgrounds.
- Support Maven’s rapidly growing direct segment with a high level of responsibility and visibility across the team
- Serve as a member of the account team managing our book of Small and Medium size Businesses (SMB) through a pooled support inbox, as well as developing 1:many content that can be leveraged by all customer segments
- Utilize Salesforce Cases system for triage, communication and resolution workflows; partner closely with peers other team triage colleagues to ensure high level of accountability and limit redundancy in addressing client questions and concerns
Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us.
- Build and maintain strong relationships with customer contacts and internal stakeholders.
- Partner with customers to drive engagement, retention, and expansion.
- Guide feature adoption and review new features to help customers achieve success.
Agiloft is the most trusted global leader in data-first contract lifecycle management (CLM) software.
- Drive and scale customer success programs.
- Strengthen forecasting, renewals, and lifecycle management.
- Support strategic planning & territory alignment.
1Password is building the foundation for a safe, productive digital future. They innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. They have over 180,000 businesses.
- Lead the Customer Success team, providing mentorship and professional development.
- Design and deliver onboarding programs and training sessions for smooth product adoption.
- Serve as the primary liaison for key accounts, providing strategic guidance.
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
- Lead, coach, and develop a team of Customer Success Managers.
- Drive a shift from reactive issue management to proactive engagement.
- Collaborate with various teams to deliver a unified customer experience.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
As a Customer Success Manager, build and maintain strong relationships with customers to ensure their success and satisfaction. You’ll drive product adoption, identify growth opportunities, and serve as a trusted advisor. Collaborate with teams to drive renewals, identify cross-sell/upsell opportunities, and increase retention.
Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers.
- Provide 1:1 virtual follow-ups with customers as they learn to use purchased products.
- Manage multiple projects and ensure on-time deliverables.
- Maintain strong communication skills and comfort in a customer-facing environment.
Bloomerang's powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more.
- Design and operationalize a scalable, data-informed Customer Success strategy.
- Lead the Customer Success Management and Renewals teams.
- Drive improvements in product adoption, utilization, and customer satisfaction.
At 1Password, we’re building the foundation for a safe, productive digital future by ensuring every identity is authentic, every application sign-in is secure.
As a District Customer Success Manager, you will be the driving force behind the success and growth of a portfolio of strategic school districts. You will cultivate strong, lasting partnerships that maximize engagement, retention, and revenue expansion. Responsible for accurate weekly forecasting, conducting thorough deal reviews, and serving as a subject matter expert within your assigned territory.
For over two decades, BrainPOP has been trusted by educators and parents worldwide as a source of engaging and impactful learning experiences for all kids.
Lead seamless onboarding experiences that set customers up for success and establish VanishID as a trusted partner in protecting their digital footprint. Build lasting partnerships with customers through proactive engagement, regular check-ins, and responsive support. Identify opportunities to expand accounts and ensure customer feedback shapes our product and service offerings.
VanishID is a cybersecurity company that offers privacy services to protect against a wide range of cyber and physical threats.
- Own GRR and NRR for the AMS region, delivering improved adoption, renewals, and value realization.
- Bring rigor to forecasting, renewals, adoption scoring, and account coverage.
- Collaborate with Sales, Renewals, Product, Engineering, Marketing, and Enablement to drive account growth, forecast accuracy, product feedback, and customer adoption programs.
Wrike is a powerful work management platform designed for collaboration and productivity. They provide a single place to manage work, increase productivity, and allow people to focus on meaningful tasks, and are trusted by 20,000+ businesses worldwide employing over 900 innovative individuals.
Elevate customer experience from onboarding through renewal. Guide customers through platform adoption, influence product direction through feedback. Develop processes that allow us to scale customer operations globally.
Terminal49 is a fast-growing technology startup delivering real-time visibility, automation, and intelligence for global container movements.
- Lead a team of operations experts that support the Customer Launch teams.
- Drive the planning of and owning specific strategic initiatives, programs, and projects.
- Optimize the Customer Launch team’s tech stack.
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are an award-winning team that has been recognized as one of Canada’s Best Managed Companies with a USD $1.6B valuation.
The Customer Success Manager supports RingCentral’s high-profile customers and is a point person for larger customers, interfacing with various internal teams. The role involves proactively driving product adoption to maximize ROI and ensuring customer satisfaction through QBRs and success plans. Mitigating churn risk, maintaining MRR growth, and acting as a sales liaison to drive growth expansion are key responsibilities.
RingCentral, Inc. is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform.
The role focuses on customer experience, technical enablement, and collaboration with Sales and cross-functional teams. Serve as the first point of contact for subscription-related questions. Ensure proper documentation and tracking of customer information and engagement activities across internal systems.
BrightSign ensures customers and partners receive exceptional support and value from our service platforms.
- Align with internal teams on customers' business priorities and strategies.
- Utilize a data-driven approach to adapt customer success plans and timelines.
- Drive resolution of blockers while accelerating solution implementation.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.