Director Customer Success
Benefits
Unlimited PTO
3w maternity
1w paternity
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People Leadership & Team Performance:
- Mentor and grow teams of Customer Success Managers and Renewal Managers across enterprise and commercial segments.
- Establish a culture of accountability, coaching, and development, aligned with Wrike’s leadership principles.
Customer Outcomes & Retention:
- Own GRR and NRR for the AMS region, delivering improved adoption, renewals, and value realization.
- Guide customers to clear business outcomes, manage risk proactively, and oversee escalations.
Operational Excellence:
- Bring rigor to forecasting, renewals, adoption scoring, and account coverage.
- Leverage Wrike, Salesforce, Clari, Tableau, and related tools to ensure accuracy and consistency.
Cross-Functional Partnership:
- Collaborate with Sales, Renewals, Product, Engineering, Marketing, and Enablement to drive account growth, forecast accuracy, product feedback, and customer adoption programs.
Wrike
Wrike is a powerful work management platform designed for collaboration and productivity. They provide a single place to manage work, increase productivity, and allow people to focus on meaningful tasks, and are trusted by 20,000+ businesses worldwide employing over 900 innovative individuals.