Job Description
DRIVE AND SCALE CUSTOMER SUCCESS PROGRAMS:
- Build and refine frameworks that support consistent, high-quality customer discovery.
- Design, optimize, and maintain AI-supported handoff workflows.
STRENGTHEN FORECASTING, RENEWALS, AND LIFECYCLE MANAGEMENT:
- Lead improvements in forecasting accuracy.
- Partner with the Renewals organization to evolve renewal workflows.
- Map and enhance workflows across onboarding, adoption, risk management, expansion, and renewal.
LEAD TOOLING OWNERSHIP & CROSS-FUNCTIONAL EXECUTION:
- Serve as the operational and technical owner for key Customer Success systems.
- Act as the primary liaison with TechOps, leading the intake, prioritization, coordination, and successful completion of tooling changes required to support Customer Success processes and programs.
DRIVE READINESS, ENABLEMENT & CHANGE MANAGEMENT:
- Develop rollout plans, communications, training, and change-management strategies.
- Create and maintain documentation, playbooks, and resources that enable consistent execution across Customer Success, Sales, and broader CX teams.
About 1Password
1Password is building the foundation for a safe, productive digital future. They innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. They have over 180,000 businesses.