Job Description
About the Role:
- Lead the team that manages HighLevel’s largest and most strategic US-based customers.
- Drive retention, focus on expansion, and adoption of key products.
- Operationalize the playbooks, operating cadence, and talent strategy needed to deliver a best-in-class experience for high value customers.
What You’ll Be Doing:
- Oversee renewal and expansion strategy within the segment; partner closely with Sales/Account Management on commercial motions while your team leads value and adoption.
- Use data (health scores, product usage, support signals, billing/cancel reasons) to proactively identify risk, prioritize actions, and drive systematic “save” and “grow” plays.
- Monitor trends in cancellations, product usage, and support volume for top high value accounts; lead initiatives to close gaps or remove friction.
How We’ll Measure Success:
- Improved GRR and NRR across the Enterprise segment, with clear playbooks and leading indicators.
- Increased adoption of AI and key strategic product lines across top accounts.
- Consistent, high-quality QBRs/EBRs and executive relationships across the top tier of HighLevel customers.
About HighLevel
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 1,500 team members across 15+ countries, they operate in a global, remote-first environment, building a global community rooted in creativity, collaboration, and impact.