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HighLevel
HighLevel
38 open remote positions
HighLevel is an AI-powered business operating system that helps agencies, entrepreneurs and SMBs build, automate and scale. With over 2,000 team members across 10+ countries, it operates as a global, remote-first organization built for speed and ownership.
Salary Distribution
8 of 38 jobs
Benefits Overview
1 of 38 jobs
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Open Positions
Support the Performance Marketing team with campaign reporting, analysis, and daily paid marketing operations. Work with spreadsheets and marketing dashboards to track metrics like spend, clicks, conversions, CPA, and CTR. Assist with campaign QA, UTM creation, research, and documentation across platforms like Google Ads, Meta Ads, and Microsoft Ads.
Excel
Google Sheets
Digital Marketing
Google Ads
Data Analysis
Define and execute the vision for Email AI, including generative content, autonomous sequences, and predictive send optimization. Partner with AI, engineering, design, and GTM teams to build an 18-month roadmap and launch features into General Availability. Drive user adoption and campaign creation velocity through intuitive, AI-native experiences for non-technical marketers.
Product Management
AI/ML
Generative AI
Marketing Automation
LLM Integration
Lead a small senior research team and set research direction for a platform used worldwide. Personally conduct high-stakes, mixed-methods studies from framing through synthesis. Build Voice of the Customer programs and scale rigorous research across teams.
UX Research
Executive Communication
Support the setup, testing, and QA of marketing landing pages, forms, funnels, emails, and campaign assets. Assist with website updates, UTM tracking, and automation workflows for email, SMS, and WhatsApp campaigns. Perform QA checks, document processes, and use AI tools to support research and workflow efficiency.
Marketing Automation
CRM
HTML
CSS
AI Tools
Partner with Product and business leaders to define and evaluate key product and growth priorities. Conduct customer, market, competitive, and product analysis to identify opportunities and inform decision-making. Drive strategic initiatives from problem identification through recommendation, execution, and measurement.
Product Strategy
Analytics
SaaS
Stakeholder Management
Growth
Act as the first point of contact for customers via email, chat, and phone. Keep the call queue and video waiting room organized, and schedule appointments. Learn CRM tools, spreadsheets, and product knowledge to support customer needs.
Communication
CRM
Spreadsheets
Customer Service
Own architecture and development across Agency Module, Onboarding, and Platform Billing. Build scalable backend services and modern frontend experiences using Node.js, TypeScript, and Vue.js. Drive technical decisions, adopt AI-assisted development, and ensure reliability, security, and performance.
Node.js
TypeScript
Vue.js
MongoDB
Microservices
Own the full payment lifecycle for affiliate commissions and contractual payments, ensuring accuracy and timeliness. Serve as the primary point of contact for affiliates on commission and endorsement contract issues, building trust through clear communication. Partner cross-functionally with Affiliate, Revenue Operations, Finance, and Legal to document processes and automate manual work.
Excel
Google Sheets
Payment Operations
Data Analysis
Lead a pod of Affiliate Managers to scale HighLevel's most productive affiliates into long-term partners. Own your pod's trial commit, forecast, and pacing, resolving escalations and negotiating endorsement agreements. Build playbooks, partner cross-functionally, and drive affiliate recognition events to grow the Expand motion.
People Leadership
Analytical Skills
Negotiation
SaaS Experience
Own meaningful product areas from discovery through delivery, translating customer needs, business goals, and technical constraints into clear experience direction. Partner with product managers, engineers, researchers, data partners, and designers to define, test, and ship polished product experiences at scale. Create wireframes, prototypes, high-fidelity designs, interaction specifications, and production-ready documentation.
Product Design
Interaction Design
Visual Design
Design Systems
Prototyping
Own and shape the roadmap for HighLevel's B2C platform and Events product, taking Events from beta to GA with focus on engagement, completion, and retention. Build ticketing, checkout, payments, and attendee management capabilities, ensuring revenue-bearing flows are precise and trusted, with attendee data owned by organizers. Drive discovery, distribution, and open platform APIs, while championing UI/UX excellence and running experiments to optimize conversion and adoption.
Product Management
Experimentation
Data Analysis
UX/UI
Lead architecture and delivery of industry solutions from customer problem to production launch. Design reusable industry layer with configurable objects, workflows, and automations. Build integrations with industry platforms and define standards for feature versioning and rollback.
TypeScript
Node.js
NestJS
Kubernetes
Integration
Build and activate an initial pipeline of MSP relationships, leveraging your established industry network to accelerate market entry. Identify and segment MSP profiles, continuously refine the ideal partner profile based on real-world feedback, and own the full relationship lifecycle. Develop and validate the HighLevel value proposition for MSPs, turning early market learning into a repeatable go-to-market playbook.
Business Development
Pipeline Management
Cross-functional Collaboration
Data Analysis
Own and evolve distributed systems architecture for platform services, ensuring reliability and performance at enterprise scale. Drive cost optimization, observability, and incident management practices across cloud infrastructure. Hire, mentor, and grow engineers while partnering cross-functionally to align platform capabilities with organizational needs.
Go
Python
Node.js
GCP
AWS
Lead and scale a high-performing SDET team, driving test automation strategy, quality processes, and engineering excellence. Champion shift-left testing and integrate automated tests into CI/CD pipelines across web, mobile, and API layers. Strengthen automation frameworks with TypeScript/Playwright and boost test productivity through GenAI tools.
TypeScript
Playwright
Test Automation
CI/CD
GenAI
Own capability for the Customer Success department, including Implementation and CSM teams, and lead a small enablement team of trainers and QA analysts. Design and document SOPs, training curriculum, certification standards, onboarding programs, and QA frameworks from scratch. Run live facilitation, coaching rhythms, and continuous learning cycles while measuring ramp time, call quality, and process adherence.
Instructional Design
SOP Development
Facilitation
Customer Success
Drive activation, feature adoption, product-led expansion, and retention across the entire Email Charter. Optimize onboarding funnels, design viral PLG mechanics, and run continuous experimentation programs. Partner cross-functionally to link email feature adoption to customer lifecycle value and ARR.
Product Management
Growth
A/B Testing
Product Analytics
SQL
Own the rate at which new subscribers engage with Customer Success and build demand generation against an installed base. Lead a team running prioritized outreach on stalled customers, owning trial-to-implementation handoff and lifecycle expansion. Instrument every play with hold-out groups and kill dates, building the activation scorecard and enablement curriculum.
Lifecycle Marketing
Customer Success
SQL
CRM
Growth Strategy
Lead global customer delivery: onboarding, CSM, and 24/7 coverage across US and India. Own early-lifecycle retention, ensuring customers succeed through their first quarter and beyond. Drive efficiency with data and AI on a flat headcount, improving outcomes without added resources.
Customer Success
Data Analysis
Leadership
Own the customer-growth outcome end to end, spanning onboarding, activation, trial-to-paid, multi-product adoption, and expansion revenue. Identify early and mid-lifecycle behaviors that predict expansion and turn them into a prioritized growth agenda. Partner with Growth, GTM, Finance, and product teams to set shared metrics, causal standards, and data foundations on governed sources.
SQL
Python
Statistics
Causal Inference
Experimentation
Own analytics instrumentation and measurement for AI products including Voice AI, Conversation AI, AI Employee, and Ask AI. Define success metrics and KPIs, and partner on experiments for non-deterministic AI features. Influence product roadmaps with data-driven recommendations and mentor analysts as the team scales.
SQL
Python
Snowflake
Dbt
A/B Testing
Own the causal read on core revenue retention and add-on monetization across CPaaS, AI add-ons, and other revenue surfaces. Apply rigorous causal inference methods to separate real signal from selection bias, seasonality, and mix artifacts. Set the technical direction for revenue retention measurement and act as a trusted advisor to Customer Success, Finance, and CPaaS leaders.
SQL
Python
Causal Inference
Data Science
Own the architecture health of a billion-scale distributed system, including failure modes, capacity limits, and cross-deployment interactions. Approve critical-path designs and hunt gaps like single points of failure, unbounded queues, and missing idempotency proactively. Build the parts nobody else can, prototype risky architectural bets, and ship remediations after serious incidents.
Node.js
Go
Redis
Kubernetes
GCP
Design and build platform components like queueing pipelines, storage layers, caching, and rate limiters for systems handling billions of events. Own components end-to-end, from architecture and design to production health, on Node.js microservices and GCP infrastructure. Debug cross-layer incidents, write clear design docs, and drive fixes for scalability issues like cache stampedes and hot shards.
Node.js
Go
GCP
MongoDB
Redis
Build and deliver features across the Agency Module, Agency Onboarding, and Platform Billing, contributing across both backend and frontend systems. Design and build scalable backend services, APIs, and integrations, working across internal microservices and third-party platforms such as Stripe. Own features end-to-end, from understanding requirements and technical planning through implementation, testing, deployment, and production support.
Node.js
TypeScript
Vue.js
MongoDB
REST APIs
Support customer onboarding and implementation activities, ensuring smooth product adoption. Assist in creating implementation plans and transition plans for new customers. Maintain clear documentation and collaborate with internal teams to address customer needs.
Communication
Technical Aptitude
Problem Solving
Adaptability
Team Collaboration
Lead the Data Platform & Infrastructure team to build scalable data systems that power insights across the ecosystem. Oversee technical direction, organizational strategy, and cross-functional partnerships with data, product, and finance. Drive execution of data infrastructure strategy including ingestion, processing, storage, and orchestration.
Snowflake
BigQuery
Airflow
DBT
Data Warehousing
Lead design strategy and execution for high-impact product areas, translating customer needs into clear experiences. Partner with product and engineering leaders to define product vision and prioritize opportunities. Mentor designers and raise design quality standards across the team through critique and systems thinking.
Product Design
UX/UI Design
Systems Thinking
Cross-functional Leadership
Design Systems
Own the architecture of the platform UI, including the application shell, module federation topology, shared component library, and build tooling. Define and enforce performance metrics, accessibility standards, and release strategies across the front-end ecosystem. Provide technical leadership through design proposals, code reviews, and mentorship of senior and mid-level engineers.
JavaScript
TypeScript
Vue.js
Performance Optimization
Design, develop, and maintain scalable backend services using Node.js and TypeScript, building REST APIs for multiple products. Optimize database queries, work with high-volume datasets, and implement asynchronous processing using queues and event-driven architecture. Monitor production services, debug issues, participate in on-call, and contribute to root-cause analysis and sustainable fixes.
Node.js
TypeScript
REST APIs
Microservices
Databases
Build and ship high-quality frontend features for CRM Tasks using Vue.js and TypeScript/JavaScript. Translate product requirements and designs into scalable, maintainable frontend implementations. Own features from technical design through development, testing, release, and production monitoring.
Vue.js
TypeScript
JavaScript
REST APIs
HTML/CSS
Build scalable, high-performance frontend interfaces using Vue.js and TypeScript, focusing on data-intensive CRM experiences. Own frontend features end-to-end, from technical design and development through testing, deployment, and production monitoring. Collaborate with product, design, and backend teams to deliver responsive, accessible, and optimized solutions.
Vue.js
TypeScript
JavaScript
REST APIs
State Management
Develop backend services and APIs using Node.js, TypeScript, and NestJS, and design REST APIs for customer-facing capabilities. Build responsive frontend interfaces using Vue.js and TypeScript, integrating with backend systems for lists, filters, search, and large datasets. Own features end-to-end, participating in technical design, API contracts, testing, and deployment, while ensuring quality and reliability.
Node.js
TypeScript
Vue.js
REST APIs
Databases
Own the roadmap for HighLevel's payment orchestration platform, covering transaction lifecycle, receipts, and webhook ingress. Drive payment routing and provider strategy to improve authorization rates and cost efficiency across multiple PSPs. Champion reliability and observability, treating uptime and latency as key product metrics.
Payments
Fintech
Product Management
APIs
Data Analysis
Lead and grow a high-performing engineering team focused on the Payments Platform, including hiring, mentoring, and performance management. Drive end-to-end execution of platform initiatives, ensuring predictable delivery across multiple concurrent workstreams. Champion technical excellence through architecture evolution, reliability practices, and cross-functional collaboration.
Go
GCP
Distributed Systems
Own the measurement of the AI product portfolio, running the recurring business review and maintaining metric definitions. Write SQL against ClickHouse and Snowflake, build Superset dashboards, and analyze retention, adoption, and unit economics. Collaborate with VP of Product and PMs to define instrumentation, size experiments, and explain performance variances.
SQL
Snowflake
ClickHouse
Pendo
Lead product strategy and roadmap across Business Operations, Fulfillment, and Finance for HighLevel's Commerce platform. Manage, mentor, and hire a team of Product Managers, setting a high bar for craft and owning their performance and development. Accountable for the end-to-end commerce lifecycle from catalog to cash, ensuring coherence, reliability, and growth of the platform.
Product Management
Payments
Fintech
Leadership
Own the end-to-end technical health of Phone Billing, driving architectural evolution for 10x growth. Architect for massive scale, building billing systems with zero tolerance for double-charging or lost usage. Partner with Engineering, Finance, and Legal teams to define pricing and billing architecture.
NestJS
MongoDB
PostgreSQL
Redis