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HighLevel
HighLevel
33 open remote positions
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
Salary Distribution
9 of 33 jobs
Benefits Overview
1 of 33 jobs
Open Positions
Build and run Product Design's core operating cadence, including weekly status, critiques, design reviews, quarterly planning, and decision follow-through. Establish practical engagement models between Design and Product, Engineering, Research, and Data so teams know when and how to work together. Improve launch readiness by helping teams surface quality risks, clarify tradeoffs, and understand what is ready to ship.
Program Management
Cross-functional Collaboration
Process Improvement
Communication
Build workflows that simplify automation through prompt-based inputs. Integrate AI capabilities into actions like Email, SMS, and Code execution. Work with Retrieval-Augmented Generation (RAG) systems and knowledge bases to enable intelligent, context-aware workflows.
JavaScript
Node.js
RAG Systems
Design, develop, and maintain scalable backend services and APIs. Optimize backend services for scalability, performance, and availability. Work closely with Product Managers, Designers, QA, and other engineers to deliver high-quality features.
TypeScript
Node.js
JavaScript
Go
Docker
Measure success against affiliate program growth KPIs and metrics. Collaborate with Sales, Marketing, and Departmental leadership to develop and deploy ongoing Affiliate recruitment strategies. Prospect and identify an ongoing targeted list of existing affiliates.
Digital Marketing
Account Management
Business Development
SEO
Lead a team of approximately 8 product designers across the US and India, driving design quality and execution across core platform, mobile, and design system work. Raise the bar for aesthetic quality, visual craft, interaction design, and end-to-end usability through critiques, coaching, and clear quality standards. Evolve the bespoke design system into a strategic accelerator for product quality and execution speed while embracing AI-assisted production workflows.
Product Design
UX Design
Team Leadership
AI-Assisted Workflows
Proactively reach out to at-risk customers via calls and emails to prevent churn. Identify root causes of customer concerns and provide consultative solutions. Document interactions and track outcomes to support retention goals.
Communication
Objection Handling
CRM
SaaS
Customer Service
Lead technical direction for AI-driven application-builder architecture, design systems, and mentor engineers. Architect and build scalable, fault-tolerant LLM pipelines and distributed systems handling high-throughput generative workloads. Drive quality, observability, and reliability with SLOs, monitoring, and hallucination mitigation strategies.
Go
NestJS
PostgreSQL
LLM Integration
Lead HighLevel's AI product portfolio including AI Employee, Voice AI, and Conversation AI to redefine how SMBs operate their businesses. Manage and coach PMs across multiple AI product areas, partnering with engineering, design, and go-to-market teams. Drive monetization, adoption, and quality of AI products to make AI easy for non-technical users and a competitive advantage.
Product Management
AI
LLMs
B2B SaaS
Architect and own high-performance, scalable mobile software from initial design to long-term stability and performance. Leverage LLMs and AI tools to write, refactor, test, and debug code efficiently while implementing guardrails to reduce hallucination. Collaborate with designers, PMs, and platform/backend engineers to ship full-stack features.
Flutter
RESTful API
Own the monthly BvA process end to end, building reporting and partnering on variances. Support pre-IPO readiness to ensure reporting meets public-company standards. Maintain the consolidated forecast across P&L, balance sheet, and cash flow.
Financial Modeling
GAAP
Excel/Google Sheets
SaaS Metrics
FP&A
Own the endorsements process end-to-end, ensuring accuracy, timeliness, and audit readiness. Drive automation and process improvement initiatives to enhance efficiency and accuracy across accounting operations. Support month-end, quarter-end, and year-end close processes, including journal entry preparation and posting.
Accounting
US GAAP
NetSuite
Excel
AI Tools
Own the strategy, roadmap, and business outcomes for the Agency Revenue Suite, driving growth across SaaS Mode, Reselling, Rebilling, and overall agency revenue experience. Drive measurable improvements in onboarding, activation, retention, and expansion by leveraging customer behavior, product analytics, and experimentation. Partner with Data Science, Analytics, and Engineering teams to develop growth insights, customer health models, and scalable measurement systems.
Product Management
Experimentation
Stakeholder Management
Data Analysis
Drive the product roadmap and execution for HighLevel's Phone Numbers and KYC products, enhancing end-to-end customer experiences for number discovery, purchasing, provisioning, and lifecycle management. Partner with Engineering, Design, Finance, Revenue Operations, and other teams to build scalable onboarding and identity verification systems, improving activation rates and compliance. Establish and monitor key product metrics, prioritize initiatives balancing customer experience, operational efficiency, and regulatory requirements, and collaborate across global teams to deliver platform capabilities.
Product Management
SaaS
Cross-functional Collaboration
Own the full lifecycle: translate business requirements into scalable, production-grade solutions Design and implement frontend and backend systems, APIs, and workflows Rapidly prototype, validate with users, and iterate to production quality
VueJS
NodeJS
GoLang
API Development
System Design
Own the full VoiceAI product strategy, roadmap, and execution, including inbound and outbound calling, agent setup, and workflow integrations. Drive product quality, reliability, and monetization across call latency, conversation quality, and CRM integration. Partner with engineering, design, marketing, and support teams to ensure customer success and measurable business outcomes.
Product Management
Conversational AI
SaaS
CRM
Raise the UX bar by identifying gaps in usability, consistency, and polish, and proactively driving improvements. Conduct competitive research and audits to translate insights into actionable recommendations. Synthesize user feedback and data from multiple sources to identify recurring pain points and opportunities.
UX Research
Competitive Analysis
Wireframing
Partner with Product & Engineering and Go-to-Market functions to own the strategic financial framework and influence business-critical decisions. Lead capital allocation, define operational and financial KPIs, and drive growth efficiently through forecasting and resource planning. Hire and mentor a high-performing finance team while spearheading AI-enabled process improvements.
Financial Planning
Business Partnering
Forecasting
SaaS Metrics
Design and build high-performance UI for CRM pipelines and deal analytics. Implement complex state management, drag-and-drop Kanban boards, and real-time data views. Collaborate with product and design teams to craft intuitive, data-rich interfaces.
Vue
React
Own and contribute to architecture and development across products, driving technical excellence in both frontend and backend systems. Develop and optimize backend API services with test-driven development including advanced caching and messaging for reliability and scalability. Deliver high-quality frontend experiences using modern frameworks, with strong fundamentals in component-based architectures and state management.
Node.js
TypeScript
MongoDB
Redis
React
Design and build scalable, secure user management systems including authentication, authorization, and multi-tenant permission hierarchies. Write clean, maintainable TypeScript/JavaScript code and robust RESTful APIs for user management and authentication. Architect scalable models using MongoDB, Firestore, and SQL, integrating Elasticsearch for advanced search and filtering.
TypeScript
Node.js
MongoDB
OAuth 2.0
Elasticsearch
Own HighLevel’s growth and success across Australia as the senior-most market leader. Develop and execute a multi-year market strategy to accelerate customer growth, revenue, partnerships, and brand presence. Build a network of agency owners, affiliates, and ecosystem partners to drive adoption and revenue expansion.
Market Strategy
Business Development
Partnerships
SaaS
Architect and own product finance analytics, including product forecasting and strategic reporting. Serve as a strategic finance advisor to the CPO and CTO by translating product strategy into financial insights. Write complex SQL queries and build scalable analytics processes to support data-driven decision-making.
SQL
Data Analytics
FP&A
Financial Modeling
Lead the product strategy and roadmap for HighLevel's revenue-generating products including Phone/CPaaS, Email, WhatsApp, and other usage-based subscriptions. Own the P&L performance, pricing, packaging, and monetization strategies to drive revenue growth and margin optimization. Drive cross-functional execution across engineering, design, marketing, sales, and customer success to deliver best-in-class user experiences.
Product Strategy
Cross-functional Leadership
Drive product strategy for a learning platform serving 1.1M+ monthly active learners, focusing on engagement and retention. Own key areas of the learner journey, from first interaction to repeat engagement, identifying friction points and improvements. Partner with design and engineering to deliver intuitive, accessible, and mobile-friendly learning experiences with A/B testing.
Product Management
UI/UX
A/B Testing
Data Analytics
SaaS
Drive affiliate program growth by measuring KPIs and developing recruitment strategies. Collaborate with Sales, Marketing, and leadership to create personalized affiliate outreach and landing pages. Prospect new affiliates, manage existing partnerships, and analyze data to optimize results.
Digital Marketing
Account Management
CRM
Data Analysis
Communication
Own the strategy and roadmap for next-generation Website and Funnel Builder, including event-level tracking and analytics dashboards. Lead cross-functional teams to improve builder speed, templates, mobile responsiveness, and AI-assisted features. Define and monitor product metrics such as adoption, activation, and conversion events to drive user outcomes.
Product Management
SaaS
Analytics
Lead design strategy and execution across a broad portfolio of product experiences for agencies and SMBs. Own the evolution and adoption of HighLevel's bespoke design system, raising the bar for craft and quality. Partner with cross-functional leaders to align design vision with business outcomes and customer needs.
Product Design
UX
Design Systems
Team Leadership
B2B SaaS
Design and maintain scalable integrations across People Technology platforms, including Darwinbox with ADP, Netsuite, Snowflake, and Slack. Own API configuration, data mapping, and transformation logic to ensure secure, accurate data flows and analytics-ready feeds. Monitor integration health, resolve failures, and enforce audit compliance for a seamless employee lifecycle.
Data Mapping
Analyze revenue performance, product adoption, and monetisation opportunities across multiple product lines. Partner with Product and Finance teams to identify growth opportunities and prioritise high-impact initiatives. Develop business cases, growth plans, and strategic recommendations to improve revenue and adoption.
Data Analysis
Cross-functional Leadership
Strategic Execution
Stakeholder Management
Position yourself as a subject matter expert on software business growth through technology and implement best practices for customer adoption. Develop and execute implementation project plans, manage integrations, and handle support requests during onboarding. Drive collaboration with internal teams and customers to achieve milestones, streamline procedures, and ensure long-term success.
Customer Success
Software Implementation
Project Management
Technical Support
Communication
Own the end-to-end vision, strategy, and execution of HighLevel's Product Information Management system. Lead structural overhaul of existing catalog infrastructure to build a world-class PIM handling physical products, digital goods, and services at scale. Drive cross-functional alignment and shape pricing infrastructure for multi-currency, rule-based, and channel-aware pricing.
Product Management
Data Modeling
API Design
Own the end-to-end product vision for Commerce Operations including Orders, Subscriptions, Transactions, and Inventory. Build the subscription lifecycle and internal accounting layer as the system of record for financial events. Define the public API layer for developers and marketplace partners to consume.
Product Management
Financial Systems
API Design
Own the roadmap for HighLevel's document creation experience, including an AI-powered, drag-and-drop builder. Lead the full lifecycle of commercial documents like Invoices, Estimates, and Contracts, plus a native e-signature product. Collaborate across teams to ensure seamless integration between document workflows, payment collection, and product catalog.
Product Management
UX Design
B2B SaaS