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HighLevel
HighLevel
12 open remote positions
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform. They empower marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth for over 2 million businesses across the globe.
Salary Distribution
3 of 12 jobs
Open Positions
Represent HighLevel at external marketing conferences, trade shows, summits, and networking events globally. Own onsite brand presence by setting up, managing, and breaking down event booths and signage. Engage with prospects and partners by answering questions, providing demos, and gathering leads.
Field Marketing
SaaS
CRM
Own systems from idea → production → scale Rapidly prototype, validate, and iterate using real usage Design for scale, reliability, and extensibility
Node.js
API Design
Prototyping
System Design
SDK
Continuously review help documentation and customer feedback. Partner with Product Managers and Engineers to publish or update articles. Create educational media such as screen recordings, GIFs, and screenshots.
SaaS
Martech
Documentation
Lead and improve the strategic finance partnership across the Revenue and Marketing organizations. Develop financial frameworks that connect sales capacity, marketing spend, conversion, and retention to ARR growth. Build robust operational and financial models for major initiatives, including ROI, LTV/CAC, and payback analysis.
Excel
SQL
Tableau
Financial Modeling
Strategic Finance
Own and scale the Client Portal Notifications System, ensuring reliable, real-time delivery. Design and optimize high-throughput, event-driven backend services that process 10M+ notifications daily. Build robust observability into the notification pipeline—covering monitoring, logging, and distributed tracing—to proactively detect failures.
Node.js
TypeScript
PostgreSQL
MongoDB
Redis
Manage onboarding workflows on Sana (our AI-native LMS) Develop and strengthen a standard operating procedure for admins Build simple learning modules using AI-native tools
Google Workspace
Slack
Notion
Google Sheets
Excel
Identify, engage and nurture new customer relationships. Align solutions to the customer’s goals, needs and objectives. Develop strong rapport with a pipeline of new business customers through inbound customer engagement that drives maximum trial conversion.
CRM
Marketing Automation
Social Media Management
SEO
SaaS
Act as a technical resource to our customer base for HighLevel’s suite of software features. Troubleshoot product issues and support software solutions, preferably within the technology industry. Provide exceptional customer service inclusive of excellent communication and responsive follow-through.
Troubleshooting
Customer Service
Technical Support
Communication
B2B SaaS
Provide advanced support for assigned escalated Product ticket queues. Work with Customer Support Representatives to resolve inbound support requests. Review escalated ticket notes and follow escalation procedures to troubleshoot and resolve tickets.
Troubleshooting
Client Relations
Technical Support
Customer Service
Communication Skills
Design and own a comprehensive internal communications roadmap. Establish high-fidelity documentation standards and communication playbooks. Partner with the Senior Director of External Communications.
Internal Communications
Corporate Communications
Change Management
Own full-cycle recruiting for U.S. and LATAM-based roles. Partner with hiring managers to scope roles and develop sourcing strategies. Implement inclusive hiring practices and ensure compliance.
Talent Acquisition
ATS
Greenhouse
LinkedIn Recruiter
Conduct daily outbound outreach to assigned accounts. Identify root causes behind customer concerns through active listening. Deliver personalized, positive support aligned with the company brand.
CRM
SaaS
Sales
Google Suite
Customer Service