In this role, you will work directly with the CS Operations Manager and CS Leadership to build out best-in-class Data Analytics, Systems, and Enablement Tools to enable the CS team to provide the best experience to Samsara’s customers. This role requires strong business acumen, a passion for scaling organizations and streamlining operations.
The Customer Success Operations Program Manager will play a key role in ensuring the successful execution of strategic initiatives within our Customer Success and Support (CS&S) organization, partnering with leaders and teams across CS&S and the broader business to track progress, address challenges, and remove roadblocks that could delay key projects. Your ability to translate complex projects into actionable steps and measurable results will be key to our success.
This role involves overseeing implementations for enterprise customers, leading the services team from project kick-off to successful go-live, and creating solutions that achieve the customer’s business outcomes. You will interface with project team members and IT leaders, manage customer expectations, and be comfortable with operations workflows and enterprise SaaS implementations.
We're looking for an experienced and innovative customer onboarding leader who has worked for a high-growth SaaS company. This role requires someone laser-focused on customer experience with a mindset of driving efficiency, and the ability to serve as a mentor to their team. This person will work with the Onboarding team to define department goals and areas for growth, shaping how Fleetio customers experience value from day one.
Lead the execution, coordination, and oversight of implementation and expansion programs that help Gong’s customers achieve critical business outcomes. You'll manage multiple customer programs, forecast work, and ensure program deliverables are completed to the highest quality standards. You will also provide regular communications to leadership, project teams, and customers.
As the Manager of Startup Customer Success, you’ll help lead a team of 10+ CSMs who support Ashby’s early-stage customers, coaching and developing our CSMs, scaling effective practices, and ensuring our customers get the right help at the right time, partnering closely with leaders from Support, Contract Management, and High Touch Customer Success teams to deliver an excellent and consistent customer experience.
The Manager, Enterprise Customer Success will lead a high-performing team of Enterprise Customer Success Managers (CSMs). This team ensures the success, satisfaction, and retention of enterprise customers across the U.S. and globally. You’ll oversee the development and execution of customer success strategies that drive adoption, retention and expansion. You'll coach and retain top talent, collaborate cross-functionally, and play a key part in shaping the future of Enterprise Customer Success.
Be part of Tebra, where you will lead the strategy, vision, and execution of product operations. You will work with Product, Marketing, Engineering, CS and other leaders to align the team against goals. Enable the product organization to be more effective in achieving the best customer and business outcomes. Lead the portfolio planning processes to establish a single source of truth, driving GTM readiness of complex cross-team initiatives.
Lead and optimize revenue operations across sales, marketing, and customer success by collaborating with the executive team to align go-to-market strategies with operational execution, ensuring seamless processes that drive sustainable growth in the fast-evolving AI landscape. Design scalable systems, enhance existing processes, and cultivate a high-performing, data-driven culture, leveraging AI to transform traditional methods.
This role is responsible for leading the Customer Excellence Group across Brazil and Mexico, managing a team of Customer Success Managers, Customer Success Executives, and Platform Architects. You will drive customer outcomes by improving technical health, accelerating product adoption, ensuring renewals, and enabling expansion across ServiceNow’s portfolio. You will be accountable for post-sales execution and contributing to strategic planning across the region.