Act as the primary gatekeeper and incident manager for all open escalations during US hours.
Proactively coordinate with internal teams to unblock stalled escalations.
Partner with the Support Operations Manager to translate monthly governance reports into actionable tasks for our accounts.
Aera Technology is a Decision Intelligence company that delivers innovation and services that enable enterprises to operate sustainably, intelligently, and efficiently. Established in 2017 and headquartered in Mountain View, California, they're a series D start-up.
Support Go-to-market strategy through sales operational efficiency initiatives and fiscal year planning.
Optimize the sales cycle by proactively identifying bottlenecks in the customer life cycle.
Drive operational excellence by owning the end-to-end execution of complex projects through the pipeline.
Hudl builds great teams and hires the best to ensure employees are working with people they can constantly learn from. They work hard to provide a culture where everyone feels supported, and their employees helped them become one of Newsweek's Top 100 Global Most Loved Workplaces.
Define and execute the Technical Account Management strategy for AMER, aligned with global CS and company objectives.
Lead, coach, and develop a team of TAM Managers overseeing enterprise and strategic customer portfolios.
Drive a culture of technical excellence, accountability, and customer obsession.
Redis is the world’s most loved real-time data platform. They provide Redis Enterprise and are at the forefront of solving critical challenges for businesses that need speed, reliability, and scale. Redis has 10,000+ worldwide customers and values a culture of curiosity, diversity of thought, and innovation.
Improve the customer journey — onboarding, QBRs, renewal workflows, and retention processes.
Run weekly 1-on-1s with CSMs to level up their skills, navigate stuck accounts, and drive performance against targets.
Own the NRR and gross retention strategy; identify churn risks and build frameworks for the team to mitigate them.
Clipbook is a fast-growing startup. They have a smart, hard-working, and resourceful team with a rapidly growing company with commercial rigor at its core.
Be a Procurify product expert and the main point of contact for onboarding clients.
Build strong client relationships and project manage the implementation process.
Understand client business requirements and support technical configuration and workflows.
Procurify is an AI-enhanced procurement and AP automation platform for the mid-market, making it easy for organizations to take control of spend and save money. As a remote-first company, they are trusted by hundreds of companies around the world.
Own the P&L and the mission to achieve profitability within year 1.
Drive product-led growth by optimizing the user journey.
Develop and execute strategic vision in collaboration with the board.
Jobgether's partner company is looking for a Chief Executive Officer to lead a company poised for growth, aiming to transform it into a profit-generating powerhouse within the first year. They are scaling and refining the organization, strategizing across multiple business verticals.
Define, implement, and refine the Standard Delivery Playbook covering the end-to-end delivery lifecycle.
Own onboarding and continuous training programs for all delivery staff including engineers, project managers, product managers, designers, and QA testers.
Own delivery P&L management and forecasting in partnership with Finance; conduct project margin analysis and drive optimization initiatives.
League, founded in 2014, is the leading healthcare consumer experience (CX) platform, powered by artificial intelligence (AI). They reach more than 63 million people globally, delivering the highest level of personalization in the industry.
Work alongside the US leadership team to build an EMEA team and implement and improve scalable CS processes.
Independently manage, mentor, and grow a team of CSMs who support our most strategic customers and work with our Channel teams.
Ensure CSMs are executing success strategies, co-creating plans with customers and channel partners, and driving measurable results.
Appfire empowers teams to break silos and collaborate seamlessly through their software solutions. With 850+ employees across 28 countries, they foster a remote-first environment where everyone is respected and invested in for professional and personal growth.
Support Implementation and Onboarding team members in EMEA by providing coaching and guidance to achieve individual and team goals.
Drive overall strategy and execution for the function in EMEA which includes teams like Technical Account Management, Project Management, Customer Training, and Solutions Architecture.
Build and lead teams, including coaching, performance development, and feedback in a post-sale implementation and onboarding environment.
1Password is building the foundation for a safe, productive digital future by innovating the market-leading enterprise password manager and pioneering Extended Access Management. They have surpassed $400M in ARR and have over 180,000 businesses trusting their products.
Own the entire implementation lifecycle—from project planning to go-live
Act as the key liaison between veterinary clinics and internal teams, delivering a seamless onboarding experience
Define project goals, success metrics, and deliverables aligned with client needs and business priorities
Vetcove modernizes the animal health industry with platforms for procurement, e-commerce, and practice management. They are backed by Y Combinator and top venture investors, supporting over 25,000 hospitals across all 50 states.