Lead and scale the Professional Services organization, building a world-class services organization that delivers measurable value to customers and drives product adoption. Responsibilities include leading teams, optimizing processes, and partnering cross-functionally to improve customer outcomes.

Kit is seeking a Chief Operating Officer (COO) to scale financial and business operations, translate vision into execution, mature operating systems, and ensure data-driven decisions to fuel sustainable growth, reporting to the CEO as a member of the executive team and working as a strategist, coach, and player to help build a workplace where both people and business thrive.

The Implementation Manager is responsible for day-to-day operations of an Implementation  Team ensuring customers realize the full value of Granicus’ software and services. Leading with confidence and care, promoting a high performance culture emphasizing empowerment, quality, productivity, and goal attainment are foundational principles of this role.

The Senior Manager of Operations, Customer Service will lead customer service operations across all contact centers. They will be responsible for overall service delivery and performance, develop operational requirements, execute process improvements, and manage technology initiatives to deliver a world class customer service experience.

This position helps coordinate leadership objectives for the Trial Experience Team, implementing and managing automations and integrations like HighLevel, FreshDesk, ClickUp, and Zapier. As an assistant in change management, the Coordinator will drive projects to completion, document technological processes, and maintain technical manuals.

As a Localization Project Manager, you will be responsible for all aspects associated with delivery of translations on the Smartling platform. This means playing the link between our linguist community, customers and the Smartling team to coordinate, monitor and deliver all translation projects per Smartling’s quality and turnaround time commitments.

As the Senior Director of Customer Onboarding & Implementation, you will define and execute the strategic vision for a global, fully remote onboarding organization, ensuring customers successfully realize value in a net-new product category within a rapidly evolving industry. This role is pivotal in driving revenue retention, customer advocacy, and long-term success, positioning Sprinto as a leading challenger.

Join the Customer Success Operations Team as an Implementation Manager! This role involves steering the fulfilment and onboarding process of our customers. You will focus on relationship-building, meet fulfilment targets, and ensure clients are equipped to make full use of our product.

Manage global core services teams and help build the world’s greatest dealmaking platform. This role will build teams to ensure platform users receive high quality support, define strategy, hire and enable teams, implement new processes, and help educate the user base on value-additive changes to the Finalis platform.

The Professional Services Manager will lead the project management team responsible for the effective delivery of software solutions and services to customers within the Long-Term and Post-Acute Care (LTPAC) markets. The PS Manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and leading the service team members. This position will primarily work remotely and could include travel up to 25% of the time.