You will own the end-to-end Professional Services organization, shaping customer onboarding and implementation.
You will design and implement a scalable delivery operating model to improve speed, quality, and predictability.
You will collaborate with Product and Engineering to align delivery processes with product architecture.
The partner company specializes in enterprise software delivery and implementation, focusing on turning operational execution into a strategic growth driver. They are a remote-first organization with an inclusive, mission-driven culture focused on customer impact and continuous improvement.
Own the end-to-end post-sale delivery organization for physical security and access control, including support, implementations, renewals, and customer success.
Manage a delivery P&L, build services portfolio balancing margin-positive offerings with strategic loss-leaders, and lead onshore/offshore teams.
Define KPIs like utilization, margin, time-to-value, and retention, while coaching managers and operationalizing delivery with AI.
Genea provides cloud-based physical security, submeter billing and on-demand HVAC solutions to over 1 million users across 39 countries. Recognized as a Top Workplace from 2021-2025 with a 4.3 Glassdoor rating, the company fosters a mission-driven, collaborative, and transparent culture.
Manage customer service operations end-to-end including escalation pathways, tooling, and metrics.
Partner with engineering to translate operational needs into software tickets and with marketing on campaign operations.
Build dashboards, track KPIs, and create systems and playbooks that let the organization scale.
Enveda is reinventing drug discovery by harnessing nature's intelligence to identify new medicines four times faster than industry standard. They are a Unicorn startup with a $150 million Series D, an award-winning culture recognized by Newsweek and Forbes, and a team driven by creativity, collaboration, and deep respect.
Oversee strategic customers throughout their implementation journeys.
Partner with account executives and solution engineering to scope and price services.
Project manage implementation programs for our largest customers.
AcuityMD is a software and data platform accelerating access to medical technologies. Backed by Benchmark, Redpoint, and Ajax Health, the company helps MedTech companies improve patient care.