Remote Operations management Jobs • SaaS

Actian is seeking a dynamic and strategic Senior Vice President (SVP) of Support and Customer Success to lead our global support and customer experience initiatives. This pivotal executive role is responsible for defining and executing a world-class strategy that maximizes customer retention, loyalty, and lifetime value across our portfolio of AI enabled data management, governance, integration, and analytics products.

Lead the strategy, design, and daily operations of Vanta’s online customer community, focusing on digital connection, education, and scaled engagement to directly impact product adoption, GRR, and NRR. You'll shape how customers engage, learn, and connect at scale and build a vibrant, trusted ecosystem that amplifies customer value and strengthens Vanta’s customer relationships.

Primarily responsible for running the organization's software asset management, ensuring compliance, optimization, and governance of software licenses. This role will oversee tech vendor relationships to drive strategic partnerships and cost efficiencies. The ideal candidate will be adept at navigating complex software ecosystems and fostering collaborative technology vendor engagements.

Lead the strategy, execution, and evolution of our global Services organization, owning the methodology, operations, and delivery of all implementation, advisory, and solution consulting motions, ensuring our customers realize measurable business outcomes and accelerated time-to-value. Partner deeply across Sales, Customer Success, Product, and Engineering to build a world-class services function that drives predictable, high-quality enterprise delivery at scale. Serve as a strategic advisor both internally and externally shaping customer success, influencing product direction, and driving long-term growth through an exceptional services experience.

Veeva Systems is seeking an experienced and people-focused Manager, Product Support to lead our growing Product Support team in Sydney. In this role, you will manage and develop a team of Product Support Engineers who provide expert technical assistance for Veeva products to customers across the Asia-Pacific region. You’ll drive operational excellence, coach and inspire your team, and ensure that our customers receive responsive, high-quality support.

As Everway continues its ambitious growth journey, they are seeking a seasoned and strategic leader to head their integration and operational excellence efforts. This role will oversee the seamless integration of newly acquired businesses into the Everway ecosystem. In addition to post-deal integration, this role will lead the Project Management Office (PMO), ensuring that 2026 strategic initiatives are translated into actionable, measurable plans that deliver real business impact.

As Manager of Customer Success Management, you will lead and inspire a team of CSMs responsible for delivering an exceptional onboarding and adoption experience for valued clients. Your mission is to ensure customers achieve rapid time-to-value, strong initial product adoption, and outstanding onboarding satisfaction, while building a foundation for long-term retention and value.

The Manager, Client Success leads a team of Client Success Managers to ensure clients achieve their desired outcomes while maximizing value from Intelerad's products and services. This role combines people management with strategic client relationship ownership, driving retention, growth, and satisfaction across an assigned portfolio while fostering a culture of client obsession, continuous improvement, and collaboration.

The Manager, Project Manager is responsible for leading and developing a team of Upgrade Project Managers that deliver software upgrade projects for Healthedge customers. The ideal candidate will have experience overseeing customer-facing delivery for enterprise SaaS solutions with a drive to challenge their abilities and to develop customer and product expertise. You will utilize technologies combined with knowledge of HealthEdge’s products to provide customer support.

The Product Operations Lead will play a critical role in leading large-scale, high-impact, cross-functional R&D product launches. This role will lead all aspects of programs and coordinate the work to be executed by the project team to ensure milestones are delivered. It will also surface and drive resolution to issues and blockers by clarifying assumptions, while providing analytical insight and foresight to help shape long-term strategy.