Lead a growing team of Base Optimization Specialists within Airtable's Premium Support organization. You’ll be responsible for the performance, development, and impact of this frontline team. You’ll oversee day-to-day operations, drive quality and customer satisfaction, and collaborate cross-functionally to evolve Ask an Expert into a strategic lever for product adoption, retention, and expansion.

As a Customer Programs Manager, you are responsible for orchestrating the implementation of Skyflow’s most important Customers, managing the end-to-end delivery from contract signing through successful Go-Live, acting as the main point of contact for customers. This role stewards bespoke implementations with Product Managers and Solutions Architects, managing relationships with strategic enterprise Customers, enabling Customers in their journey of protecting and governing sensitive data.

We're looking for an experienced Manager to join our Customer Success team in the UAE. Reporting to the VP CS EMEA, you'll be responsible for: Aligning the team on the Customer Success strategic programmes, driving these goals operationally. You will help ensure the team builds great relationships with their customers, guaranteeing adoption of the platform, maintaining a high level of customer experience - meeting customers' requirements.

The Head of Customer Delivery will lead our growing team of Customer Delivery Managers (CDMs). CDMs own the post-sales implementation experience for Finix’s customers, ensuring exceptional delivery across payment acceptance and payout products. You will be responsible for overseeing a high-performing team that drives successful onboarding, solution delivery, and long-term platform adoption.

The Manager, Customer Onboarding Services serves as a leader to the Onboarding & Data Migration teams ensuring successful and timely onboarding for new customers transitioning to MyCase and works with Sales & Customer Success leadership to handle customer escalations and mitigate churn, establishinig team goals & KPIs, and inspiring the team to deliver exceptional service.

You will play a critical role in ensuring the successful onboarding and implementation of our new clients leading a team of Implementation Managers. Your leadership will be pivotal in managing client escalations, fostering strong relationships, and ensuring our implementation processes contribute to rapid time-to-revenue and a positive client experience.

This is a pivotal role where you will be the driving force behind establishing the operational infrastructure that underpins our growth. You’ll take ownership of our technical onboarding process, building robust customisation capabilities including bespoke reporting and establishing a deal enablement function. You will build a scalable, enterprise-ready onboarding infrastructure, including systems for secure data exchange and integration with client IT environments.

The Senior Manager, Customer Success Systems plays an integral role in establishing the systems, processes and people that will form the backbone of Samsara’s customer success experience. You will be responsible for delivering the technology that enables Samsara to provide enterprise-grade customer success experience to our rapidly expanding user-base, during a time of hyper company growth. This position requires a unique combination of customer success understanding within a SaaS environment and a proven track record in building out systems which provide a best in class customer experience.

You'll report directly to the COO and manage our success & implementations teams to deliver business outcomes and project manage key initiatives. Define the processes and steps for creating, managing, and ultimately delivering the Humanitru customer journey and experience. Build a customer-centric culture on the Customer Experience team.

As a Senior Problem Manager, you’ll identify and remediate problems within our customer cloud. Problem Managers play an integral part in ServiceNow’s success, and we work closely with Software Developers, System Administrators, and Support Technicians to manage known errors, mitigate their potential impact, and drive remediation. Additionally, we support root cause troubleshooting and analysis, incident escalations, and other critical ITIL processes.