The Head of Implementation will report directly to VP, Customer Success and is responsible for setting the strategic and operational direction of our team while scaling onboarding and implementation practices across segments. This role will drive measurable improvements in customers' time to value by creating deployment efficiency, driving product adoption, increasing satisfaction and long-term growth.
The Delivery Process & Governance function ensures we deliver consistently across markets by defining our end-to-end playbooks, stage gates, and operating standards—embedding controls, SLAs/OLAs, and responsible AI principles into the way we work. This role bridges strategy with execution, ensuring the Go‑Live framework in HubSpot and Jira is clear, adopted, and continuously improved across regions. You will partner closely with Solutions, Implementation, Commercial, Product, Legal, and Operations to align handoffs, standardize business processes, and drive change with clear ownership and measurable outcomes.