Alpaca

Drive the evolution of Alpaca’s customer facing technical support, ensuring scalability and efficiency to deliver exceptional client service. Solve Complex L2 Escalations by providing hands-on troubleshooting and resolution for critical technical issues, dedicating 50% of your time to direct customer problem-solving. Improve Support Process Efficiency by auditing escalation workflows and improve via code, tooling, and training to minimize L3 escalations.

As a Project Manager at Alpaca, leverage cross-functional expertise to coordinate with enterprise customers globally, guiding integrations from conception to launch by aligning technical teams, managing timelines, mitigating risks, and ensuring all deliverables meet strategic objectives. The Project Manager will be the voice of the customer internally.

We are seeking a bilingual Product Manager to lead the development and localization of Alpaca’s Japan platform. This role will serve as the voice of the Japanese customer, bridging local market needs with global product strategy. You’ll collaborate closely with teams in both the U.S. and Japan to define and deliver a product roadmap that drives adoption, compliance, and customer success.