The Customer Care Associate position at Remote is focused on supporting our standard users. The Customer Care Associate will be responsible for providing customer support to our various user types across a number of verticals and product areas via email and live messaging channels. The successful candidate will have strong problem-solving skills, experience in Customer Support or Customer Enablement, and excellent communication skills.
Respond to and resolve product, service and order inquiries and problems via email, chat and phone; process sales purchase orders by entering and validating the accuracy of the information provided by customers and sales staff; provide information and guidance to help customers decide which product to buy, navigate and use our ecommerce website, and understand the status of their order.
ServiceNow is seeking a driven Product Success Manager. The Product Success Manager will provide expertise to support customers to ensure customers adopt, renew and maximize their value from their ServiceNow investment. The CRM Product Success Manager will participate in the acquisition and retention of customers by leveraging the CRM Applications.