Support clients on all inquiries via live chat or email, ensuring efficient and excellent customer service.
Manage inquiries and complaints, understand customer needs, and provide constructive feedback and solutions.
Assist in supervising team performance, provide coaching, and analyze data to improve operations.
Bybit is a leading cryptocurrency exchange and digital financial platform serving over 80 million users across 200+ countries. It fosters a high-performance, fast-moving environment with a global team of ambitious builders and innovators.
Manage customer data operations, including supplier list maintenance and data accuracy verification.
Deliver training sessions, host office hours, and handle platform support inquiries for APAC customers.
Support team workflow, including onboarding and supervising CS Support Ninjas, and assist with translation localization.
Worldly is an impact intelligence platform that provides ESG data to businesses on supply chain impacts. It is trusted by 40,000 global brands and operates as a public benefit corporation with a mission-aligned team.
Lead and develop a regional Technical Account Management team across APAC, setting objectives and driving performance.
Build trusted relationships with strategic customers, providing technical guidance and driving adoption of Trustonic solutions.
Translate customer requirements into product roadmap opportunities and resolve complex technical challenges through cross-team collaboration.
Trustonic provides smartphone locking technology enabling global access to devices and digital finance. They partner with carriers and retailers across 30+ countries and foster an inclusive, flexible culture that values diversity and equal opportunities.
Lead customer relationships and technical support for Trustonic solutions across APAC.
Take ownership of complex issues, coordinate internal teams, and drive resolution.
Understand customer roadmaps, influence product direction, and support adoption and growth.
Trustonic makes smartphones affordable by providing secure device locking technology for carriers, retailers, and financiers across 30+ countries. With a diverse, inclusive culture and a focus on doing the right thing, they value flexibility and teamwork in a fast-paced global environment.