As a Technical Support Engineer, you will be the highest level of technical escalation for APAC customers, contributing to the continuous improvement of Kiln's engineering and customer support practices, working closely with a local Sales Engineer and Product Support, as well as Europe-based Engineering and Product teams.

Provide customer support for MoonPay customers across multiple channels (email, chat, voice, social). Meet performance KPIs including NPS, CSAT, QA, and productivity. Partner with internal MoonPay teams to resolve escalations and other business tasks. Identify and provide solutions for customer experience opportunities.

Lead the implementation process for new customers, ensuring a smooth onboarding experience. Use a customer success-based approach, educate customers, and resolve technical issues. Build strong relationships and offer guidance. Maintain documentation and provide insights to stakeholders.

The Senior Customer Success Manager will partner with our clients to optimize the implementation and adoption of Traackr and enable teams to succeed with their influencer program goals; delivering a best-in-class experience for every single client and making customers real fans of the technology.

Serve as the main technical product consultant for Wingtra stakeholders in the APAC region, aiding customers and partners to maximize product utilization through best-in-class support handling and subject matter expertise. Leverage knowledge and experience in drone workflows to support the sales team and optimize product performance. Drive engagement with regional partners through training sessions and impactful product presentations.

As a Customer Support Analyst you will be part of the Implementation & Technical Account Manger Team implementing a robust real-time monitoring system that ensures full visibility into critical workflows, anticipating incidents before they escalate. You will provide Level 1 support to clients addressing issues and escalating critical incidents.

We are seeking a Customer Service Representative with excellent communication skills and a strong customer service mindset to handle inquiries, order processing, and escalations, requiring critical thinking, problem-solving skills, and attention to detail to assist customers across multiple channels.