Associate Customer Success Manager - APAC

As a Customer Success Manager, you'll be a trusted advisor and advocate for our customers, ensuring a seamless onboarding experience, building strong relationships, and fostering long-term partnerships. The role focuses on customer retention and growth, acting as the customer's go-to expert on product functionality and solutions. Key responsibilities include taking responsibility for the entire customer journey, from onboarding to long-term relationship management. You will own client retention and expansion, identifying upselling and cross-selling opportunities from the Onboarding phase. You will also manage campaigns and product promotion, and introduce new features to clients. Ensuring the delivery model is focused on quality and customer success outcomes, monitoring customer complaints, gathering customer feedback, and educating and training customers are also very important. Finally, sharing your expertise on all of Remote’s products and services with our customers, especially in Employer of Record, Global Payroll, and Contractor management is a must.