Remote Customer service Jobs • AI

Shape the future of Postgres by helping customers adopt faster, grow faster, and stay longer. As a Customer Success Manager, you’ll own a portfolio of high-impact accounts and play a direct role in revenue retention, expansion, and customer advocacy. Diagnose risk, map success plans, deepen multithreaded relationships, and help push what great CS looks like; powered by AI, driven by data, and always human.

The Customer Success Manager (CSM) is the primary point of contact and orchestration lead for all matters related to Impact features and benefits, depending on the customer’s Impact package. They drive customer interactions and ensure that the Impact Team meets the timelines and deliverables outlined in the Customer Impact Plan. Ultimately, CSMs aim to ensure customers achieve their desired outcomes and foster a strong relationship to enhance customer satisfaction and retention.

You will identify areas of risk and takes steps to prevent customer or revenue churn. You will be responsible for working closely with Sales Teams to define and execute product adoption and customer retention plans. As a Customer Success Executive, you will provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models and makes sure that all parties adhere to it.

Build and lead the teams that respond to users across Reddit, X, LinkedIn, and wherever else crypto conversations happen. Every public support interaction is seen as a brand moment, working with the Comms team to ensure Coinbase speaks with one voice: clear, empathetic, credible, and aligned to values. This role is for someone who thrives in high-visibility, high-stakes environments, and who sees every customer interaction as an opportunity to reinforce our mission.

The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.

Be the frontline hero for fitness entrepreneurs and community members as a Support Specialist. You'll be the friendly voice that helps our fitness community hosts and their members succeed on our platform, handling inquiries and troubleshooting technical issues on weekends (8 AM - 3 PM PST). This role combines problem-solving, empathy, and technical knowledge to deliver exceptional support experiences.

As a trusted customer advisor to general management and decision makers on ServiceNow offerings, the Customer Success Executive owns the post-sale customer relationship, aiming to increase customer satisfaction and drive retention through Impact delivery. The CSEs demonstrate a strong understanding of customer industry and specific business strategies, driving alignment between these factors and what ServiceNow can offer to enable better business outcomes for their customers. This role drives business transformation by maximizing the long-term strategic value of ServiceNow and ensuring that every aspect of the customer’s platform and capability are ready for expansion.

The Customer Advocate will play a key role in designing and executing high-impact executive customer engagements. You’ll orchestrate strategic interactions that drive measurable customer value and reinforce executive alignment. This role requires a forward-thinking, AI-native mindset to apply AI and automation to make processes smarter. You will be responsible for capturing, curating, and promoting customer value stories, and ensuring they are shared in the right forums.

As an Ecosystem Success Manager, you will ensure organizations achieve maximum value from DoraHacks and BUIDL AI products. You'll guide customers through onboarding, adoption, and long-term success, helping them unlock the full potential of DoraHacks’ hackathon and open innovation ecosystem. Your mission is to build strong relationships, drive product adoption and hit customer success KPIs by ensuring a smooth and impactful client journey with DoraHacks.