In this role, you'll help Midi Health scale their patient support infrastructure and ensure every interaction is seamless, empathetic, and efficient. You’ll lead initiatives to streamline workflows, support patient experience improvements, and partner across clinical, product, and operations teams to implement high-impact changes. It is ideal for a systems thinker and hands-on operator who knows how to make Zendesk sing.
As a Customer Delight Specialist, you will join a small team that's reinventing how delightful customer interactions can be. You will become Superhuman's most knowledgeable product expert, excite, educate, and encourage customers to make them brilliant at email, and communicate with customers to solve their problems and improve their lives.
We are looking for a Customer Onboarding Specialist who blends technical aptitude with project management and interpersonal finesse to set the foundation for long-term customer success. You’ll guide clients through initial setup and training phases, create tailored onboarding journeys, and provide key input into building our knowledge base for AI-supported onboarding.
You will provide technical and subject matter expertise to some of the world’s most innovative, fast-growing companies. You will work in collaboration with the Sales team to ensure our existing customers maximize their ROI with Ada, as well as explore and land expansion opportunities in your accounts. You will be responsible for guiding and supporting customers after their initial purchase, ensuring successful adoption of Ada’s product and fostering their long-term success.
Manage community communications across multiple channels and provide proactive support, leveraging AI tools to streamline processes. Coordinate community programs, track success, and maintain community data. Assist with member requests, updates, and metrics tracking, contributing to process improvements and special projects.
We're looking for a Customer Success Lead to own the end-to-end customer journey at Synthflow - from onboarding through expansion. In this high-impact role, you'll work closely with our founders and cross-functional teams to ensure our customers are successful. You’ll define and scale our customer success function, build strong relationships with enterprise accounts, and help influence the product and go-to-market motion through user feedback and insights.
Oversee the ticket management process, ensuring effective troubleshooting and diagnosing of technical issues. Lead the creation of customer-facing help documentation and training resources. Identify opportunities to improve the Support team's processes and set performance expectations. Partner with Product and Engineering to surface customer feedback and advocate for feature enhancements.
Provide exceptional support to global customers via email, chat, and video calls and troubleshoot technical issues for rapid, effective resolutions. Conduct technical onboarding and product demos to ensure customers understand workflows and derive value from Sully.ai. Create high-quality, custom notes and AI-assisted summaries. Collaborate with Product, Engineering, and Sales to refine our platform based on customer feedback. Maintain and update support documentation and knowledge bases.
Deliver value to paying customers through effective onboarding, while being the voice of the customer internally. This means owning the onboarding of fast-growing companies from end to end, and delivering effective, speedy and thoughtful customer projects. Comfortably juggle ~35 live customers and 100% of your onboardings complete in <45 days.
Be at the forefront of our AI-first support strategy as a Support Knowledge and AI Content Associate! In this role, you'll be pivotal in building and curating the user-facing knowledge that powers both our AI-driven instant answers and our searchable knowledge base, bridging the gap between human expertise and AI efficiency.