Remote Customer service Jobs • AI

Empower is hiring an AI Support Specialist to take ownership of our AI Agent and help us deliver fast, accurate, and scalable support to our customers. The Support team is often the first line of contact with customers, and AI is becoming a big part of how we scale that experience without losing quality. You’ll have the chance to shape how we use AI to help people and do it in a thoughtful, high-impact way.

As Global Head of Support, you’ll lead a globally distributed team across EMEA and North America, scaling support in line with the company’s growth. You’ll own the global support strategy, optimize team structure and operations, and drive continuous improvement in the customer experience. The role involves leading the rollout of AI-driven tools and automation to increase efficiency and improve customer satisfaction. Collaboration with Product, Engineering, Customer Success, and Enablement is key.

Empower is seeking a Customer Support Lead to own our day-to-day frontline operations across all customer-facing channels - including voice, email, social, and new verticals as we scale. This is a hands-on leadership role responsible for optimizing agent performance, partnering cross-functionally on automation and AI-driven support tooling, and ensuring outstanding customer experiences with every interaction.

As a Customer Onboarding & Enablement Specialist, be the driving force behind successful customer journeys from the moment a deal closes. Partner closely with Sales, Product, and Delivery teams to ensure every new customer enjoys a smooth, consistent, and impactful onboarding experience. This is a perfect opportunity for a proactive, empathetic, and detail-oriented professional passionate about customer success, scalable processes, and cross-functional teamwork.

Refine and optimize support processes with a strong emphasis on quality, content, and efficiency. Review both agent and AI responses to ensure they’re accurate, relevant, and uphold standards; update and maintain support materials to drive consistency; and identify and fix any process breakdowns. Craft effective prompts for our AI chatbot.

Handle support tickets with efficiency and empathy, using AI tools to assist in drafting, summarizing, or categorizing issues. Maintain and improve knowledge base articles, leveraging AI to identify gaps, generate drafts, or surface outdated content. Analyze recurring support issues using AI-enhanced insights or internal query tools. This role requires active and intentional use of AI tools to streamline, enhance, and scale support processes.

Thunkable is looking for our next Creator Success Associate to support our global community of mobile app creators. You’ll work directly with users to ensure they have the tools, knowledge, and confidence to build apps — including those that leverage cutting-edge AI technologies. You’ll thrive in this role if you’re excited about helping users succeed, love solving technical problems, and enjoy working cross-functionally.

As a Head of Support, you will be responsible for leading a team rich in our culture of Convexity. Your role will be crucial to significantly impact customer retention, directly influencing 360Learning’s reputation and success. You will lead, mentor, and expand a team of support agents and technical writers, fostering a culture of excellence, accountability, and continuous learning.

As the Head of Support at Cresta, you are a people-first, strategy-driven leader responsible for building and scaling a global 24x7 support function. You oversee operations for high-impact and ensure seamless customer experiences, and empower your team with the tools, training, and processes they need to thrive.

The Customer Success Manager acts as an advocate for our customers, overseeing a portfolio to help them achieve business outcomes and foster adoption of ServiceNow products through prescriptive guidance. ServiceNow's best practices and capabilities are brought to customers to ensure they obtain maximum value from their investment and use their licenses, resolving escalated issues quickly.