Be the first point of contact for troubleshooting virtual agent issues, working to resolve technical problems promptly. You will provide technical assistance on integrating APIs, configuring conversation flows, training models, and troubleshooting any deployment challenges. You will conduct strategic reviews with clients to discuss performance, roadmap, and opportunities.

As Customer Success Manager, you'll deliver unmatched service and attention to Rad AI’s rapidly expanding customer base of radiology groups and hospital systems. You will build strong relationships with customers, ensure successful onboarding and implementation, and proactively address customer needs.

Manage success of our AI products, ensuring seamless onboarding, timely updates, and maintaining a strong relationship with clients throughout their journey. You will own the “AI employee” customer relationship for the lifetime of the customer, monitor new sale events, and work with customers to complete the setup.

As the Head of Customer Solutions (Success), you will architect and scale a customer success engine that not only drives product adoption but also ensures our customers achieve measurable value from our AI healthcare solutions. You'll blend strategic relationship management with technical acumen to create an outstanding customer journey.

As a Technical Support Manager, you will manage and build a world-class team of Customer Support Engineers providing support to high-priority customers. You'll handle day-to-day operations, resolve high-priority cases, partner with product and engineering, coach support engineers, and strengthen processes for scale and efficiency.

Join our Customer Success team as a Senior Customer Success Engineer! You'll be the Rasa expert our Enterprise customers collaborate with to accelerate their adoption of Rasa’s solutions, providing technical guidance, strategic advice, and proactive issue resolution to optimize AI assistants and ensure project success.

Drive the development, implementation, and management of knowledge-sharing programs to support internal teams, partners, customers, as well as the broader community of technologists leveraging ABBYY products, designing and executing a scalable knowledgebase strategy. The role will research and develop AI strategies for effective case deflection of support cases, blending strategic thinking with hands-on expertise.

Become part of an iconic brand by owning and administering Customer Support platforms, designing and implementing workflows, training AI systems, monitoring performance, and collaborating with teams at Scout Motors and partner SaaS companies to improve integrations and advise leadership on innovations.

Lead the development and execution of the strategic vision for AI-driven customer engagement solutions. Spearhead the design, enhancement, and integration of chatbot technologies to transform customer service operations. Develop and execute a roadmap for chatbot initiatives, incorporating AI, NLP, and ML to optimize customer interactions.