Associate Product Support Engineer

Handle support tickets with efficiency and empathy, using AI tools to assist in drafting, summarizing, or categorizing issues. Maintain and improve knowledge base articles, leveraging AI to identify gaps, generate drafts, or surface outdated content. Analyze recurring support issues using AI-enhanced insights or internal query tools. Participate in internal experiments to identify new workflows where AI can improve quality, response time, or team throughput. Collaborate cross-functionally with Product, Engineering, and fellow Support team members to share AI best practices and keep our support stack adaptive and forward-looking. This role requires active and intentional use of AI tools to streamline, enhance, and scale support processes—from ticket handling to documentation and reporting. You’d be helping real users solve real problems, using both human judgment and AI-enhanced methods to deliver high-quality support experiences.