The Customer Solutions Engineer is a flexible, go-to technical resource embedded within the Customer Success team, thriving on jumping in, solving problems, and making things work—fast. You'll guide customers through CRM integrations and help teams with unique use cases. This role also plays a key internal function: surfacing product feedback, partnering with our Integrations Program Manager, and ensuring that technical knowledge flows freely across the team.
As a Senior Technical Support Analyst, you’ll be the go-to expert on Corti’s APIs, helping partners and customers integrate seamlessly while championing product feedback and continuous improvement. The role involves acting as the primary point of contact for customer related API-related inquiries, troubleshooting, and providing thoughtful, clear, and technically sound responses. Collaboration with Engineering and Product teams is essential, along with contributing to documentation and debugging issues.
As a Customer Success Manager at Crunchbase, you will play a pivotal role in ensuring our clients' success and satisfaction with our product and services. Your primary responsibility is to lead the onboarding and implementation process, guiding customers to quickly realize the value of our product. You'll play a key role in managing renewals and identifying upsell opportunities, contributing not only to customer satisfaction but also to revenue growth, all while fostering strong, lasting relationships with clients.
Manage a small cohort of support people and work on impactful projects to improve the efficiency and effectiveness of the support team. Collaborate closely with engineering, design, business operations, and compliance teams to improve the product and general customer-facing processes. Understand how the products and internal teams work in detail and find efficient solutions for problems.
The Senior Manager, Customer and Technical Support is a strategic leader responsible for optimizing the performance, scalability, and long-term sustainability of Certn’s Global Support operations. The Senior Manager will play a key role in setting strategy, influencing cross-departmental priorities, and ensuring that support-led insights inform product development, operational planning, and overall customer success. By proactively identifying opportunities for improvement and mobilizing the right resources, this leader helps ensure a seamless, responsive experience for Certn’s global customer base.
The Service Consultant is a functional and technical subject matter expert on the Firstup platform, who supports customer implementations, technical configuration and customization. Responsibilities include product expertise and customer needs analysis, onboarding, implementation, and customization, troubleshooting, support, and feedback collection.
Our Support team provides end-user support to our diverse base of professionals. Our team works as the first point of contact for a wide range of technology related issues. PointClickCare is currently looking for a motivated individual to join our team as the support analyst on the Clinical team.
Deliver value to paying customers through effective onboarding, while being the voice of the customer internally. This means owning the onboarding of fast-growing companies from end to end, and delivering effective, speedy and thoughtful customer projects. Comfortably juggle ~35 live customers and 100% of your onboardings complete in <45 days.
As a key member of our Customer Success organization, the Federal Customer Success Engineer acts as a strong technical expert at Tines and helps customers understand the value of workflow automation across their organization. The role works closely alongside customers as they onboard and expand their use cases of Tines, and deliver production ready Stories as part of professional services.
Join as a Technical Support Engineer and be responsible for delighting our customers by solving their technical challenges, delivering a world-class customer experience, capturing product feedback, handling technical challenges, expanding our technical support processes, and resolving customer technical issues.