Remote Customer service Jobs · API

• Onboard and train business clients to understand the staking process and Kiln's staking services.
• Address client inquiries related to staking and guide them through the resolution process.
• Communicate new features and improvements to the staking platform.

As a Technical Support Engineer, you’ll remove roadblocks for customers encountering technical challenges across Fieldguide’s Auditing Platform. You’ll apply deep product expertise to diagnose and resolve issues, conduct hands-on technical work, and guide customers toward successful outcomes with Fieldguide. You will take end-to-end ownership of customer support cases, build expertise in SME domains, and partner with Product and Support to maintain Knowledge Base content.

As a Support Advisor, you’ll be at the front line of ShipStation’s customer interaction answering the phone, tackling emails and some live chats, building and improving our customer experience structure to preemptively address customer concerns. You will develop an exhaustive understanding of the application and working closely with ShipStation’s team of excellent engineers, designers, sales, and marketing folks.

Manage the full ticketing process across Tier 1, Tier 2, and Tier 3 escalation, leveraging Pylon and ClickUp. Responsible for receiving and triaging all inbound support requests, handling Tier 1 and Tier 2 troubleshooting, and creating, managing, and tracking Tier 3 tickets for Engineering. Partner with Customer Success for high-impact issues, ensuring operational excellence, fast response times, and outstanding customer communication.

As a Technical Account Manager at Axon, you will be the main point of contact for key customers and support long-term strategic partnerships by providing technical knowledge, project management, and customer support to ensure stakeholders achieve operational goals using Axon products, helping customers optimize their daily workflows with technical support and customer service.

The Technical Support team plays a crucial role in delivering an exceptional user experience, helping users get the most value from Nooks. As a Technical Support Engineer, you’ll leverage your technical expertise and problem-solving skills to deliver exceptional support, solving immediate issues while proactively identifying and addressing underlying trends to prevent future roadblocks. The role is ideal for someone who thrives in a fast-paced environment with a rapidly changing product.

Troubleshoot and resolve complex customer issues involving SQL queries, data pipelines, API integrations and other Allium Integrations. Help customers diagnose problems in their data sources and optimize performance. Collaborate with engineering to investigate bugs, identify patterns, and ship fixes.

The Customer Migration Specialist will guide customers through the transition from our legacy platform to our new self-service platform, ensuring a smooth migration experience by providing hands-on support and answering questions, while explaining technical concepts such as APIs and integration steps, and capturing feedback on the software.