As a Customer Support Coordinator at Masabi, you will provide front-line support for transportation agencies and technology partners worldwide, ensuring high levels of satisfaction with our mobile ticketing platform. You’ll use your problem-solving skills to address support incidents and collaborate with internal teams to resolve issues efficiently.

Partner with customers to turn desired business outcomes into actionable objectives. Know the GitLab platform and guide the customer through their journey to increase adoption and ensure retention. Act as the GitLab liaison for questions and escalations, working with Support and Product Management as needed.