Support a mix of Self-managed and GitLab.com customers, resolving complex issues through Zendesk tickets, merge requests, and video calls.
Investigate and troubleshoot issues using Linux tools, logs, and the GitLab codebase, creating merge requests to resolve customer problems.
Collaborate with Product, Development, and other teams to shape product goals and priorities while driving fixes and new features.
GitLab provides an intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security risk. With over 50 million registered users and more than 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values, AI integration, and continuous knowledge exchange.
Lead and grow the Customer Engineering team while staying hands-on with complex technical work.
Manage team capacity, performance, and develop clear growth plans.
Serve as the final technical escalation point and drive process improvements.
Cortex is an Engineering Operations Platform that helps engineering organizations improve operational maturity and reduce developer friction. The company has about 80 employees and recently raised $60M in Series C funding, fostering a culture of engineering excellence and remote collaboration.
Partner with customers to turn desired business outcomes into actionable objectives.
Act as the GitLab liaison for questions, issues, or escalations, working with cross-functional teams.
Own a book of assigned customers, focusing on adoption, retention, and overall satisfaction.
GitLab is an intelligent orchestration platform for DevSecOps that enables organizations to increase developer productivity and improve operational efficiency. With over 50 million registered users and more than 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.
Ensure reliable L2 support coverage for Brazilian client Itau during BRT hours, resolving complex issues independently.
Maintain empathetic, professional communication with customers in English and Portuguese across tickets and live sessions.
Use AI tools and scripting to reproduce issues, analyze logs, and extend support to other Americas customers when capacity allows.
LocalStack is a local cloud development platform that simulates cloud environments for faster, cheaper dev&test cycles. They are a fast-growing Series A startup with a globally distributed team of ~100+ employees across 25 countries, fostering a culture of care, ownership, and openness.