Remote Customer service Jobs · Git

The Customer Success Architect (CSA) is a strategic position designed to provide value to customers by aligning the platform with business objectives and driving long-term success. The CSA role focuses on building strong, consultative relationships with key customers, serving as a trusted advisor, leveraging understanding of DevSecOps best practices, industry trends and software capabilities to help customers navigate challenges and achieve desired outcomes.

Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services. Translate customer product usage data into actionable advice for customers. Establish regular touchpoints with assigned customers to review progress against strategic and technical objectives.

The Customer Success Architect (CSA) role is a pivotal addition to our customer success team, focusing on building strong, consultative relationships with our key customers. Our CSAs serve as trusted advisors, leveraging their deep understanding of DevSecOps best practices, industry trends, and our software capabilities to help customers navigate complex challenges and achieve their desired outcomes. The CSA team focuses on hands-on technical enablement, adoption, utilization, and maturity - while maintaining strong customer relationships and business alignment.

As a Senior Support Engineer at Clutch, you’ll play a key role in ensuring clients’ success while also shaping how the Support team scales. You’ll handle technical tasks, troubleshoot issues, manage incident communications, and design/improve support processes, ensuring they are robust, efficient, and scalable. You will be a go-to person for operational decision-making—guiding the team, helping peers troubleshoot complex issues, and making configuration and workflow changes.