Provide exceptional technical support to our customers through ticketing systems and chat tools. Troubleshoot customer issues with our products and services, leveraging your knowledge of DevOps principles and practices. Collaborate with internal teams to diagnose and resolve complex technical problems.

You will drive customer retention by ensuring smooth onboarding and continued success with the Clarifai platform through white-glove support and fostering customer loyalty. By identifying product gaps and relay feedback to Product and Engineering teams, you will provide strategic guidance, reduce churn, and increase renewals. Additionally, you will promote AI adoption.

Deep dive into Apache Kafka and apply your expertise to support our customers in solving their most challenging problems. Cultivate a deep understanding of our products, you’ll strategise on how to best support our customers to provide them with the most value. Onboard new enterprise customers with Conduktor’s range of products.