Serve as a consulting engineer on customer projects focused on architecture, integration, and implementation.
Provide consultative support to strategic customers, including handling L1-L3 support cases.
Partner with product, engineering, and sales to guide the roadmap and create technical content.
ClickHouse provides real-time analytics, data warehousing, observability, and AI workloads, and is recognized on the 2025 Forbes Cloud 100 list. With over 4,000 customers and a $400M Series D round, the company is rapidly scaling with a globally distributed, remote-friendly culture.
Investigate and resolve complex technical issues involving databases, cloud environments, and distributed systems.
Provide consultative guidance to users, optimizing workloads and preventing recurring issues.
Mentor junior support team members and contribute to improving support processes and technical standards.
Our partner is a technology company that provides database and backend solutions to developers worldwide. The company values remote work, autonomy, and a collaborative culture, with a globally distributed team.
Design and develop a highly available, scalable, and secure ClickHouse Cloud platform for regulated environments.
Build innovative deployment automation across cloud, hybrid, and on-prem systems, including disconnected environments.
Collaborate with Security, Dataplane, and Infrastructure teams to ensure compliance with NIST and FedRAMP frameworks.
ClickHouse is a fast-growing private cloud company offering real-time analytics, data warehousing, observability, and AI workloads. With over 3,000 customers and a $400M Series D, the company fosters a culture of innovation and collaboration.
Support customers with installation, configuration, and optimization of AI and database solutions across cloud and on-premise environments.
Troubleshoot complex technical issues, analyze logs, and collaborate with engineering teams to resolve problems.
Provide guidance on AI technologies including LLMs, embeddings, vector search, and RAG to improve customer outcomes.
Our partner company specializes in AI and database technologies, delivering cutting-edge solutions to enterprise customers. They operate fully remotely with a focus on innovation and customer success.
Provide high-quality technical support to customers by diagnosing and resolving complex application issues.
Perform root cause analysis and collaborate with engineering teams to ensure timely resolution.
Create and maintain technical documentation and knowledge base articles following best practices.
This company provides innovative software solutions and seeks a Customer Support Engineer to deliver advanced technical support. They foster a collaborative global environment with experienced and motivated teams.
Diagnose and resolve escalated backend and technical issues across the Core platform and Vision viewer.
Investigate platform audit-trail entries, gateway logs, and cloud transaction logs to determine root cause.
Contribute technical runbooks and mentor analysts on triage across technical boundaries.
Synthesis Health is a mission-driven company revolutionizing healthcare through innovation and collaboration. Their 100% remote team across the US and Canada is dedicated to core values and behaviors.
Act as first-line support via chat, resolving product issues with empathy and efficiency.
Document bugs, analyze logs, and collaborate with engineering for resolution.
Own the knowledge base, create help center articles, and support new feature releases.
Secfix automates security compliance in Europe, helping companies achieve ISO 27001, GDPR, TISAX, and SOC 2 quickly. The 100% remote team has hubs in Munich, Berlin, and London, and is backed by top VCs including Octopus Ventures.
Triage and own technical support tickets from enterprise customers, collaborating with a global team across time zones.
Investigate incidents methodically by reading logs, running queries, and tracing replication issues to surface root causes.
Write clear internal notes and handover documentation, attempt repros, and escalate to engineering with evidence.
Yugabyte is the company behind YugabyteDB, an AI-ready, multi-modal, distributed PostgreSQL database for cloud-native apps. The team spans 12+ countries and multiple time zones, sharing expertise from diverse backgrounds and industries.
Act as the technical expert supporting customers using Zimperium's mobile security solution.
Troubleshoot and resolve customer issues through research, diagnosis, and collaboration with internal teams.
Maintain high customer satisfaction and take ownership of issues from resolution to documentation.
Zimperium is the world leader in mobile security, providing AI-driven, on-device protection for mobile devices and applications. They are a fast-growing company with a mission to empower secure operations in dynamic digital environments.
Work with strategic enterprise customers on onboarding, production launches, and proof-of-concepts.
Provide architectural, technical, and migration guidance to ensure customer success.
Lead projects, escalations, and meetings to drive ongoing user satisfaction.
ClickHouse is a leading cloud company in real-time analytics, data warehousing, and AI workloads, recognized by Forbes Cloud 100. With over 4,000 customers and rapid growth, it fosters a collaborative, remote-friendly culture.
Owns resolution of technical tickets for the Customer Experience team, including customer onboarding, data migrations, and infrastructure requests.
Partners closely with CX to translate operational needs into reliable technical execution with high autonomy.
Gains deep exposure to infrastructure and product ecosystem while directly impacting customer satisfaction and time-to-resolution.
Truelogic is a leading provider of nearshore staff augmentation services headquartered in New York. With a team of 600+ highly skilled tech professionals based in Latin America, Truelogic values expertise and fosters career growth.
Partner with Client Launch Managers to implement Included Health services for large and strategic clients.
Troubleshoot and resolve technical issues, identifying root causes and delivering effective solutions.
Collaborate with internal Engineering teams on customization requests and technical optimizations.
Included Health is a new kind of healthcare company delivering integrated virtual care and navigation. The company is an equal opportunity employer with a remote-first culture that values transparency and equitable compensation.
Diagnose and troubleshoot technical issues remotely, taking ownership of customer issues from start to finish.
Respond to customer escalations and inquiries related to Mashgin's hardware and software via chat, email, and video conferencing.
Maintain subject-matter expert knowledge of deployment systems and software, with occasional travel (10%) to deploy new locations.
Mashgin powers the world's best checkout experience using AI kiosks for over 40 million users. Backed by a well-funded Series B, the company is profitable and values extreme ownership, autonomy, and customer obsession.
Resolve moderate to complex technical issues across hardware and software for internal and external customers.
Act as a trusted consultant, leading cross-functional projects to architect and deploy innovative solutions.
Mentor lower-level employees, collaborate with teams to prevent issues, and drive efficient service delivery.
HP Inc. is a global technology company that provides hardware, software, and services to individuals and businesses. HP is a large multinational corporation with a culture of innovation, collaboration, and diversity, employing tens of thousands worldwide.
Provide technical support and troubleshooting for AppXite customers, investigating and resolving platform-related issues.
Work with Microsoft Cloud technologies, documenting technical work and collaborating with internal teams to ensure high service quality.
Empower customers to self-solve and gain more value from Microsoft products, maintaining a proactive approach to satisfaction.
AppXite is a product software development company based in Riga, Latvia, providing an Ecosystem Marketplace & Subscription Billing Platform for distributors, sellers, and vendors. With years of experience in SaaS and partnerships with global vendors like Microsoft and IBM, the company fosters a collaborative, multicultural remote team focused on technical excellence and mutual support.
Provide expert-level remote support for production and demo trading exchange environments to ensure system availability and stability.
Triage, troubleshoot, and drive resolution of production incidents, contributing to root cause analysis and post-incident reviews.
Assist with version upgrades, deployments, and release validation in coordination with Development and QA teams.
Crypto.com is the world's fastest growing global cryptocurrency platform, founded in 2016. It serves over 150 million customers and is committed to accelerating cryptocurrency adoption through innovation.
Perform DBA activities remotely with customers around the world.
Automate various DBA tasks and set up monitoring on customer servers.
Participate in the community by blogging and help build tools for the Remote DBA team.
MariaDB is the backbone of applications used everyday, from banking to shopping. Over 75% of the Fortune 500 run MariaDB, making it a leading database for modern application development.
Provide technical leadership throughout customer engagements, implementing and optimizing enterprise software solutions.
Analyze customer requirements and translate business needs into detailed technical specifications and solution designs.
Manage multiple projects simultaneously while maintaining strong delivery standards and customer satisfaction.
Our partner is a technology company that provides enterprise software solutions and consulting services. They foster a collaborative, inclusive culture with opportunities for professional growth and global project exposure.