Senior Technical Support Engineer

About This Role:

• We're looking for someone who gets excited when a customer's database is on fire and wants to dive in and help.
• This isn't a ticket-monkey role; you'll work live cases on distributed systems, replication lag, and production issues.
• You'll learn YugabyteDB, cloud infrastructure, and distributed systems by necessity with great people around you.

What You'll Do:

• Triage and own support tickets, investigate incidents methodically, and surface root causes.
• Write clear internal notes and handover documentation so the next engineer can pick up where you left off.
• Attempt repros, escalate to engineering with evidence, and contribute to the team's knowledge base.

What We're Looking For:

• You jump in when something unfamiliar comes across the queue, embracing not knowing the answer and seeking help.
• You have a technical background in any discipline, familiarity with Linux tools like find and grep, and note-taking skills.
• Experience with relational databases or on a support team for a large software product is a plus.

Why This Team:

• Our support engineers are incident commanders who run incident channels, write customer escalations, and catch product bugs.
• You'll work with highly technical issues requiring precise mitigation and dig into source code when needed.
• The culture is about taking ownership, communicating clearly, and staying curious.