Provide timely, empathetic support to customers via chat and email.
Maintain high customer satisfaction while managing operational expectations.
Become a product expert and maintain deep understanding of product functionality.

Your Day-to-Day:

Provide technical support and troubleshooting to customers.
Triage complex customer service issues across various channels.
Identify trends in support requests to help create long-term solutions.

Requirements:

Minimum 2 years of relevant experience as a technical support.
Ability to navigate Linux, macOS, and Windows shells and operating systems.
Knowledge of PostgreSQL, cloud computing platforms, and B2B SaaS products.

Teramind

Teramind builds an Insider Risk Management and User Behavior Analytics platform used by over 10,000 organizations. They are a global, remote team with an inclusive and flexible culture.

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