Remote Technical Expert

Job Summary:

• Effectively resolve moderate to complex technical issues encompassing hardware and software.
• Engage as a trusted consultant to plan and architect innovative solutions.
• Lead representative activities and mentor lower-level employees.

Responsibilities:

• Provide real-time case troubleshooting support for Remote Support Engineers.
• Interface with various teams to reduce silos and act as a focal point.
• Assist in training and tech debriefs, including knowledge gap identification and coaching.

Education & Experience Recommended:

• Four-year or Graduate Degree in any area or related discipline.
• Typically 7-10 years of work experience in remote support, telephone support, or related field.
• Preferred certifications: ITIL Certifications.

Knowledge & Skills:

• Proficient in Amazon Web Services, Automation, and scripting languages like Python.
• Strong understanding of Linux, Unix, operating systems, and TCP/IP.
• Experience with Customer Relationship Management, Debugging, and Root Cause Analysis.