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Key Responsibilities:
- Handle real-time customer interactions through chat, phone, email, and web-based support channels.
- Guide customers toward effective product usage while identifying opportunities for adoption, retention, and expansion.
- Maintain accurate case documentation and track performance metrics.
Requirements:
- Bachelor’s degree in a technical discipline or equivalent experience.
- 2+ years in technical support, service desk, or customer-facing technology roles.
- Strong communication skills and a customer-focused mindset.
Benefits:
- Remote work opportunity based in India.
- Exposure to enterprise-level support and innovative technology.
- Collaborative workplace with career development opportunities.
Jobgether
This role is with a partner company that provides high-impact technical support and customer guidance within a global, technology-driven environment. The team is collaborative and focused on employee growth and impact.