Technical Support Representative

Position Responsibilities:

• Support business customers on proprietary software to identify service-related needs and offer appropriate solutions.
• Proactively stay up to date with all latest technologies concerning products and underlying technologies.
• Prioritize and organize customer ticket workload with professional email, phone, and ticketing system interaction.

Position Requirements:

• 2+ years of high-level technical support in a Windows environment.
• 2+ years technical experience with computer software installation and configuration.
• Knowledge of Windows Server operating system architecture and security; Zendesk experience preferred.

About the Company:

• Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions for the automotive customer lifecycle.
• Backed by 20+ years of expertise, we work with over 6,500 dealerships and every major manufacturer in the country.
• Our Work from Here program allows remote working with flexibility while keeping collaboration thriving.

Benefits:

• Comprehensive benefits package includes medical, dental, vision, and 401K effective day 1.
• Generous PTO offered to enjoy off time with family and friends.