What you'll do:
- Resolving issues through phone, chat, and email communication channels in a fast paced environment.
- Provide excellent client support by engaging clients, providing clear internal and client-facing communications.
- Troubleshoot and perform in-depth investigations to work towards determining the root cause of client/feature issues.
What you'll bring:
- 3+ years’ experience in a technical support position, (ideally in a SaaS environment) OR in client facing roles (customer service, food and beverage, airlines, etc)
- Excellent communication (both written and verbal) and active listening skills.
- Ability to grasp technical concepts and explain them in simple terms.
Technologies we use:
- Absorb LMS, Zendesk, Jira, Confluence
- Zoom, MS Office Suite, MSSQL
What we offer:
- Fully remote-first work with flexible work arrangements.
- Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off
- New Hire Equipment Allowance and monthly Flex Allowance to support your success.
Absorb Software
Absorb Software provides online training solutions to leading organizations around the world. They are a remote-first company with a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity.