Remote Customer service Jobs • Troubleshooting

As a Support Analyst, you will play a key role in ensuring exceptional customer experiences, resolving technical issues, and providing high-quality assistance and guidance. Provide top-level technical support to customers, resolving queries and issues effectively and promptly. Diagnose and troubleshoot technical problems with products or services, collaborating with other members of the support team to resolve complex issues. Ensure customer satisfaction through courteous and professional interactions.

This role offers an unprecedented opportunity to impact our industry-leading Success Team. You will become an integral part of our Success Team, working alongside our enterprise billing success team to become an expert in the Prompt billing/reporting suite. This role involves troubleshooting issues within our billing modules, identifying trends in billing needs, enhancing our internal knowledge base and more.

The Customer Support team is seeking a knowledgeable and customer-focused team member to join our team as a Customer Support Specialist! As a Customer Support Specialist, you will be the first point of contact for our fleet management software, providing basic technical support and product knowledge to our customers. You will play a critical role in ensuring customer satisfaction.

You’ll be the first line of support for Conversica customers. Provide outstanding service, guided troubleshooting, and a clear, confident voice when customers need help. Triage support tickets, assist with product navigation and account updates, and collaborate with Tier 2 Support Engineers and cross-functional teams. If you're energized by helping others, curious about how software works, and looking to build hands-on experience in the SaaS world, this could be a great fit.

Presence is seeking detail-oriented, tech-comfortable Smart Start Specialists to join our team on a temporary basis to support the implementation of our teletherapy services in school districts across the country. Smart Start Specialists are responsible for onsite support at school locations during the critical back-to-school season. In this role, you will prepare school sites for the launch of Presence’s virtual therapy services by setting up equipment, coordinating with onsite staff, and providing hands-on training to school personnel.

The Specialist I, Prior Authorization (PAS) will review, process, and troubleshoot incoming Prior Authorization requests for various medications, accurately processing the requests according to regulatory and client specific guidelines. The PAS will work with team members to meet departmental performance metrics, maintain compliance, and work with clinical teams to ensure timely and accurate request processing via phone, fax, and web submission.

You will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company. You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email. Focus on problem resolution while providing effective, efficient and empathetic customer service.

As a Customer Support Coach, you will be the voice of, and advocate for our customers, providing exceptional support by resolving questions and troubleshooting issues across multiple channels, ensuring a seamless experience for our hotel partners. Your contributions will strengthen client relationships, promote software adoption, and shape the future of our platform by sharing valuable feedback.

The Member Support Specialist will be the first line of contact for all Twin Members and Care teams to troubleshoot support escalations or queries related to the Twin digital product and experience, sensor-related escalations, and/ or queries related to Product/service. It is a critical customer-centric role, for a passionate problem-solver who finds fulfillment through working with others to achieve Twin’s greater mission to reverse and heal chronic disease.

Help customers solve critical issues with using Four’s services by displaying empathy and building rapport with customers. Consistently have an eye toward improving the experience for our customers. Be Four’s ears for customer issues and suggestions, and a voice for Four by delivering a world-class customer service experience.