Remote Customer service Jobs · Troubleshooting

• Provide timely support in troubleshooting problems and answering questions.
• Provide user feedback to product and operational teams to identify pain points and advocate for the user experience.
• Navigate CRM tool to communicate with users, track contacts and resolutions for data analysis.

• Assist members with quotes, policy inquiries, billing, and coverage updates.
• Participate in a Pre-Licensing Training Program to earn insurance license.
• Build rapport with customers and provide accurate solutions.

Handle inbound customer interactions for major brands. Resolve issues, answer questions, and ensure customer satisfaction. Follow established protocols for communication and case handling.

Support the post-sale project deployment of managed services contracts. Oversee daily operations of a customer service team to ensure high-quality customer experience and operational efficiency. Build and maintain strong customer relationships, address inquiries, and resolve escalated complaints.

Support the post-sale project deployment of managed services contracts. Oversee daily operations of a customer service team to ensure high-quality customer experience and operational efficiency. Build and maintain strong customer relationships, address inquiries, and resolve escalated complaints.

• Handle customer requests via phone, chat, and email with phone as the primary focus.
• Analyze information to provide accurate troubleshooting and resolve issues.
• Assist with device installation, app setup, and configuration.

• Handle customer requests via phone, chat, and email with phone as the primary focus.
• Analyze information to provide accurate troubleshooting and resolve issues.
• Assist with device installation, app setup, and configuration.

We are seeking a motivated and customer-oriented Appointment Setter & Customer Service Representative to join our team. In this role, you will be a primary point of contact for clients and prospects — making and receiving calls, creating and managing support tickets, routing or escalating issues, and ensuring data integrity. Your work will support both our sales pipeline and our customer support operations, helping MDTASK scale while maintaining high customer satisfaction.

This role offers a unique opportunity to work in a critical support environment, providing technical assistance for high-availability emergency response systems. You will serve as a key point of contact for clients during night shifts, handling complex technical issues, performing advanced troubleshooting, and ensuring system reliability. This role is ideal for individuals who thrive in a fast-paced, client-focused environment and enjoy providing hands-on technical support during non-standard hours.

The Product Support Representative is responsible for the support of Nextech software applications, ensuring timely response to and resolution of customer questions and issues in order to maintain customer satisfaction. This representative will provide frontline support for incoming calls, emails, and error reports. The Product Support Representative resolves software issues and questions with known solutions and escalates advanced issues through appropriate channels.