The Advisor, Customer Resolution role is focused on the successful resolution of the customer experience. The advisor provides focused customer care as needed in uniquely challenging customer situations resolving complex issues and ultimately driving customer satisfaction and retention. The advisor supports the business by directly interacting with customers and collaborating with cross functional departments to highlight and determine the most effective way to resolve customer issues.
Peek is seeking a friendly, passionate, and self-motivated Partner Support Representative to assist activity partners in expanding their businesses utilizing Peek’s SaaS platform, PeekPro. As the initial point of contact for product inquiries and technical troubleshooting, the ideal candidate thrives in a fast-paced setting, exhibits professional responsiveness, and possesses robust problem-solving capabilities. This role is entirely remote.
As a Customer Account Specialist, you will manage relationships between Customer Support, Sales, and Product License Management. Your primary responsibility is to document, manage execution and finalize resolution of account and licensing challenges to ensure customers have a seamless experience when interacting with Magnet. This role requires a passion for problem-solving, strong analytical skills, and the ability to think and work autonomously while balancing accuracy, efficiency, and customer satisfaction.
The Implementation Consultant will own end-to-end onboarding for lower-segment accounts, ensuring rapid, repeatable deployments that drive time-to-value and product adoption. Based in Pakistan, this role supports a portfolio of SMB, CMRL and MM customers across Spanish-speaking markets, delivering standardized implementation plans, training, and configuration guidance remotely.
The Call Center Agent will support both inbound and outbound customer communications and is responsible for delivering exceptional customer service, troubleshooting issues, and qualifying customers for sales opportunities. The position requires fluency in both Quebecois French and American English and the ability to work both onsite at the Dallas headquarters and remotely.
Serve members through effective communication, troubleshooting, proactive learning, and member advocacy over the phone. Maintain high service level standards by meeting or exceeding all service level metrics. Demonstrate empathy and expertise in product and services to determine needs. Contribute to STCU's culture and strategic vision and consistently focus on personal development.
This is a fully remote position requiring exemplary time management skills, the ability to manage multiple tasks, critical thinking, a desire to solve customer problems, and effective communication. You will become a Flock Safety expert, providing quick, friendly assistance via phone, live chat, and email, empowering customers with tips and best practices. You'll also partner with various teams to resolve escalated situations and drive change across the network.
As a Global Escalations Specialist, you will protect the ecosystem, prevent fraudulent activity, enforce terms of service, and improve the Match Group experience. You'll investigate complex escalations, bug reports, and app functionality issues, working with Engineering to resolve them. You'll also collect user feedback on product rollouts and handle sensitive content issues, coordinating with cross-functional partners. This role requires flexibility, adaptability, and strong attention to detail.
As a Customer Support Specialist, you’ll be an advocate for our customers and the heart of Aircall by efficiently identifying, promoting product education, recommending technical solutions and guiding product users through features and functionalities. You will closely work with the global support team on a daily basis to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction at all times.
Join our team as a Player Support Specialist for ARB Interactive, where you will be a key member of our support team. You'll work closely with our Players to ensure they have an outstanding gaming experience by addressing customer needs, resolving issues, and enhancing the overall Player experience through chat, email, and phone.