You will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company. You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email. Focus on problem resolution while providing effective, efficient and empathetic customer service.
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Assist customers with questions or problems regarding EXYLynx Accounting Software by providing friendly, informed, and efficient customer service via telephone, Internet chat, and email. You will triage and troubleshoot problems with customers to understand and document the nature of such problems. Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner. Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary.