Assist clients via email support channel and quickly establish yourself as a key contributor. Respond to customer questions regarding RCM and billing software, triage tickets and perform escalations, support engineering ticket creation, and maintain a deep understanding of our product offerings. Promote customer satisfaction by understanding customer needs and exceeding expectations, identifying opportunities to enhance our product and service features.
Job listings
$41,000–$58,300
USD/year
Provide exceptional service by resolving technical and warranty inquiries, troubleshooting issues, and guiding customers through installation and maintenance. Create a positive brand experience that keeps customers coming back. Responsibilities include delivering exceptional customer experiences, providing product & technical support, and leveraging digital tools.