Remote Customer service Jobs • Tech Support

Educate and train customers on Golf + POS workflows that support their day-to-day operations. Partner with Account Managers to resolve issues and strengthen long-term workflows. Implement new product features following upsells. Act as a product expert and adoption champion to ensure customer satisfaction and retention. Collaborate cross-functionally with Customer Success, Product, Support, and Development teams.

Own day-to-day customer care, inbox management, and community concierge duties across our free and paid groups. You’ll proactively learn the brand, anticipate needs, answer member questions, guide users to the right content, and provide light tech support during live webinars. After onboarding, you should run with minimal handholding.

The successful candidate will possess excellent communication and customer service skills and be highly organized. You will provide exceptional customer support, offering empathetic and solution-focused assistance through various channels, handle inquiries, resolve issues efficiently, and ensure a positive experience.