In this position, you will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company. You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email.
Assist customers with technical issues associated with our products and services by resolving questions, recommending technical solutions and guiding product users through features and functionalities. Diagnose and troubleshoot technical issues, including heavy android application support using provided tools. Track calls to resolution and properly escalate unresolved issues to appropriate internal teams.
Our mission is to empower everyone to live a long, full, and optimal life by redefining the future of heart health. As a Patient Experience Coordinator, you will provide exceptional support to patients and providers, ensuring sessions are completed without any issues. You will schedule sessions, communicate with the care team, troubleshoot technical issues, and collect patient feedback.