The primary role is to provide excellent support to our customers via chat and email, quickly and accurately resolving inbound requests, troubleshooting product issues, and educating on best practices using Crossbeam collateral. This is a unique opportunity to work directly with a seasoned customer success team and significantly contribute to Crossbeam’s success, with room for career growth. This role requires someone based in the PT time zone.
Blackbird Health is seeking a Clinical Partnerships Coordinator to strengthen collaboration with partners—pediatricians, schools, and mental health providers—through reporting, information sharing, and communication; the role ensures that partners have the timely clinical support they need and that partnerships run smoothly.
Serve as the frontline voice for Hazel families and caregivers by providing compassionate, efficient, and reliable support. This role combines customer service, operational follow-through, and healthcare support in a mission-driven environment. Responsibilities include inbound call support, intake and referral coordination, consent and account support, and Zendesk & ticket management.
The primary function of this position is to handle all customer service inquiries for our quickly growing business. We are seeking an energetic and reliable candidate to provide support to new and existing customers while maintaining a high level of excellent service. This role will work cross-functionally and partner closely with different teams to drive the business of Rebag.com and other platforms.
The Product Support Specialist is a remote position that responds to product inquiries via Zendesk tickets, live chat sessions, and phone calls. Interpersonal skills, positivity, and technical product/service knowledge are critical to effectively addressing Pet Clinic/Hospital and mobile app user concerns.
Join a dynamic team and contribute to shaping a customer service program that’s making a real impact across the organization. As a Client Support Specialist, you’ll be a key player in delivering exceptional service and driving improvements that resonate throughout the company. You will use your expertise to ensure our customers receive the best possible support across all touchpoints.