As a member of our Customer Experience Team, you will manage order intake, performing internal workflows to capture and process patient orders end-to-end, remotely engaging with patients and caregivers by doing outreach via phone, email, and other communication platforms, and interfacing with our healthcare partners.

Seeking a detail oriented, driven Customer Service Processor to join our team. This position involves administrating over acceptance of assignments from client/lenders, along with processing the assignments, processing the completion of services, and release of lender asset, upon execution of service. The position will involve processing client/agent requests while you manage a high call volume.

The Account Specialist will report to an Account Director or Account Strategist and serve as the project manager on client accounts, driving the successful planning, execution, and delivery of client projects, which contributes to client satisfaction and agency growth.

Join a dynamic team and contribute to shaping a customer service program that’s making a real impact across the organization. As a Client Support Specialist, you’ll be a key player in delivering exceptional service and driving improvements that resonate throughout the company.

As a Customer Support Representative, you'll be the first point of contact for many users, building client relationships by solving problems with a deep understanding of the Cardata product while balancing competing priorities. You will answer questions via phone and email, troubleshoot issues, document resolutions, and educate users.

This role involves customer service and problem-solving in a startup environment. As part of the Revenue Cycle team, the Billing Specialist manages billing inquiries and performs tasks such as eligibility checks, invoice generation, payment processing, and insurance claim submission, requiring flexible hours and strong communication skills.

We're looking for a skilled and driven Fulfillment Specialist to work for a fixed term contract, fully remote. This role is responsible for accurately and efficiently processing product fulfillment requests, ensuring timely and high-quality delivery to maintain client trust and satisfaction. Additionally, this role provides proactive customer support to ensure timely issue resolution and a positive client experience.

The Care Coordinator provides customer support through various channels. You'll handle inquiries, resolve issues efficiently, and ensure a positive experience in every interaction, contributing to delivering high-quality digital physical therapy services. The candidate should drive member engagement, collaborate with Physical Therapists, and leverage technology to answer member questions.

As a Customer Care Representative, you will use multiple systems to resolve customer inquiries, address complaints, and retain customer loyalty. You will also update customer information, fulfill order requests, and provide feedback to management.