Lead egg donor (Split member) calls and conduct informed consent video calls.
Support member onboarding and donor profile creation.
Provide real-time support via email and phone, answering questions and scheduling.
Cofertility is a Series A company focused on the fast-growing field of fertility and family planning, rewriting the egg freezing and egg donation experience. The company is a small, fully remote team spread across the US, valuing autonomy and output.
Serve as the welcoming heart of the facility, managing patient reception and ensuring a comforting environment.
Coordinate administrative tasks such as maintaining provider schedules, answering multi-line phones, and overseeing waiting areas.
Leverage technology and exceptional interpersonal skills to guide diverse patient populations through their care journey.
Yavapai Regional Medical Group is a not-for-profit integrated healthcare provider, part of CommonSpirit Health, offering comprehensive inpatient and outpatient services. With two acute care hospitals and a robust clinic network, it fosters a family-like culture focused on well-being and community.
Own the client's first 60 days end-to-end, from Sales handoff to a fully live, confident client.
Collaborate with Implementation, Accounting, and Revenue teams to drive activation and billing setup.
Manage a clean handoff to Strategic Account Managers and Revenue Optimization Managers for ongoing account management.
OCRA is an AI-powered Revenue Management System and Global Distribution System for hotel parking assets. They partner with over 50 operators and 25 hotel groups across 600+ locations in North America, and have raised $10M in funding, fostering a culture of broad exposure and impact.
Own complex or high-impact brand tickets through resolution, applying judgment beyond macros within established frameworks.
Serve as the first escalation point for issues, guiding them through active tickets and chats.
Identify root causes behind recurring issues and recommend fixes, not just workarounds.
ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale, helping brands run performance-driven creator programs while enabling top creators to monetize their influence. It recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures, and offers a fast-paced, high-growth environment with accomplished teammates.
Handle escalations with the goal of resolving within KPI and providing troubleshooting support.
Manage day-to-day performance of the Client Experience Specialist Team and conduct quarterly reviews.
Review procedures and client experience pathways for improvements and analyze client data.
Doneverse is one of the world’s fastest-growing providers of Digital Marketing Virtual Assistants, supporting entrepreneurs and businesses in the digital marketing space. They believe in fostering a culture of innovation, collaboration, and respect.