Global Support Representative

As the Global Support Representative, you will report to the Support Team Lead, providing assistance through Certn's SaaS system. Your responsibilities include clarifying customer issues, using tools to resolve them, and ensuring users can issue, access, and complete background checks efficiently. Proper internal tagging and administration to identify support drivers for the product team. Communicate and collaborate cross departmental teams through Jira or slack. Provide advanced support via phone, email, and chat, maintaining high customer satisfaction. Stay updated on product training, engage in QA, and participate in 1:1 meetings. Offer feedback on customer support effectiveness, internal workflows, and company products. Certn is looking to reinvent the way organizations build Trust in People with technology and AI-backed background checks.