Certn

The Senior Manager, Customer and Technical Support is a strategic leader responsible for optimizing the performance, scalability, and long-term sustainability of Certn’s Global Support operations. The Senior Manager will play a key role in setting strategy, influencing cross-departmental priorities, and ensuring that support-led insights inform product development, operational planning, and overall customer success. By proactively identifying opportunities for improvement and mobilizing the right resources, this leader helps ensure a seamless, responsive experience for Certn’s global customer base.

We are on the hunt for some detail-oriented, curious, and hard-working people to join our team as a Billing Specialist. The Billing Specialist is responsible for the accurate and timely execution of the company’s billing processes, ensuring sales invoicing is completed in line with customer agreements and internal standards. This role contributes to the overall financial health and operational effectiveness of the organization by helping ensure revenue is recognized, collected, and reported efficiently.