Source Job

• Manage a book of business in a SaaS or Tech Customer Success role.
• Support individuals and businesses in effectively utilizing software to enhance productivity and efficiency.
• Guide customers through their lifecycle through email, webinars, and customized sessions.

1Password is building the foundation for a safe, productive digital future. They innovate the market-leading enterprise password manager and pioneered Extended Access Management. They are one of the most loved brands in cybersecurity, taking a human-centric approach; over 180,000 businesses trust 1Password.

• Develop and maintain strong relationships with key customer stakeholders.
• Provide customers with insights on how to leverage our solutions to meet their needs.
• Proactively identify and address customer issues, collaborating with internal teams.

AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market, with more than 50% of the Fortune 500 leveraging their technology. They are one of the 500 fastest-growing tech companies in North America and inspire each other to innovate and assist each other.

• Collaborate with customers to help them achieve their security goals.
• Build strong relationships that turn customers into advocates.
• Identify potential risks to customer success and implement mitigation strategies.

Critical Start is a cybersecurity company dedicated to stopping breaches and simplifying security. They deliver 24x7 AI-accelerated detection, investigation, and response across IT and OT, helping organizations outpace evolving attacks with faster response and measurable risk reduction.

• Nurture client relationships to drive growth.
• Identify new opportunities within existing accounts.
• Deliver solutions in a fast-paced SaaS environment.

TeamDynamix provides cloud-based service management and project management solutions. They empower organizations to improve IT service delivery and streamline project workflows.

• Support, own, and enforce the overall Customer Experience (CX) strategy.
• Lead the escalation point and manage complex incident handling.
• Ensure robust case management and structured follow-ups.

INSIDEA is a fully remote organization, hiring top talents from across the globe to deliver exceptional digital marketing and HubSpot solutions. Our diverse services are designed to enhance a brand’s online presence and drive real, measurable growth.

• Own a portfolio of strategic customers across onboarding, adoption, retention and more
• Lead structured onboarding programs to drive time-to-value and long-term success
• Run regular business reviews and executive presentations that clearly communicate ROI and roadmap alignment

Didero is building the autonomous supply chain, starting with agentic supplier management, to automate time-intensive workflows with AI agents. They are backed by some of the world’s best venture funds and leading figures across AI, supply chain, and enterprise software.

• Own customer outcomes and ensure each customer receives value from our solutions throughout their lifecycle.
• Articulate the value of the company to the customer through measurable ROI.
• Negotiate long-term renewals and secure revenue uplift.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Build Deep Relationships: Develop and maintain strong relationships with key stakeholders in assigned customer accounts; act as a primary point of contact and build trust through timely and proactive communication.
• Provide Comprehensive Support: Take ownership of key stages in the customer journey from implementation to ongoing support and success, positioning partnerships for renewal and expansion.
• Drive Platform Adoption: Provide guidance to customers to help them achieve their objectives while using our platform, whether they are looking to promote job seeker upskilling and employment, create capacity for workforce staff, help employers address talent shortages, or build more collaborative workforce ecosystems.

FutureFit AI helps more people get to better jobs faster and cheaper, with a specific focus on those facing barriers to opportunity. Their AI-powered platform brings efficiency and insight to workforce development, replacing outdated systems and unlocking human potential at scale; the team consists of 30-50 employees across the US and Canada and they are committed to creating an inclusive environment for all employees.

• Become a trusted advisor to customers and own the success of the partnership.
• Help demonstrate the value for our customers and be their go-to contact.
• Advocate and facilitate successful customer outcomes throughout the broader Asset Watch organization.

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience. They are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal.

• Own and enforce structured onboarding, documentation quality and success planning standards.
• Review calls, provide feedback, and hold CSMs accountable to preparation.
• Personally manage a small portfolio of high impact accounts.

Whippy is leading the way in AI-powered business communication, helping companies replace manual workflows with intelligent AI agents across voice, chat, and messaging. As Whippy adoption grows, the quality of onboarding, workflow design, and long-term account ownership directly impacts retention and expansion.

• Accountable for managing the success of the full customer lifecycle.
• Drive value across each customer account within your territory by increasing adoption and growing revenue.
• Implement an effective strategy that results in decreased churn and increased upsell opportunities.

Integreon provides legal and business solutions to leading law firms, corporations and professional services firms. They have over 3,000 employees globally and service a comprehensive range of client needs that require scale and expertise, enabling clients to become more operationally efficient.

• Serve as a strong advocate for customers and end users, representing their needs within the PerfectServe organization
• Build trusting relationships and provide day-to-day support to customers
• Lead process improvement and optimization initiatives that drive measurable value for customers

PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years and need strong team members to help them continue to grow!

• Own the day-to-day success of assigned clients, focusing on adoption, account health, and retention at scale.
• Serve as a trusted partner by sharing relevant best practices and resources to customers.
• Develop and maintain a detailed understanding of client use cases and document findings to support continuity and scale.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Own a portfolio of customers, guiding them through the entire post-sale experience.
• Build trusted advisor relationships with key stakeholders and align solutions with their business goals.
• Drive adoption and product utilization across accounts, ensuring customers gain maximum value.

ServiceNow began in 2004 with a vision to transform work. Today, they are a global market leader, providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®, connecting people, systems, and processes to improve work.

• Partner with customers to ensure effective onboarding and set strategies.
• Train clients on maximizing the product suite and collaborate with support teams.
• Identify upsell opportunities and ensure value is understood at an executive level.

Immersive Labs is the leader in people-centric cyber resilience. Their cyber resilience SaaS platform is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations. Founded in 2017, Immersive Labs has secured over $180 million of funding.

• Lead and mentor the customer success team, including support, aftersales, and service coordination
• Define and implement scalable customer success strategies and processes to support business growth
• Establish, monitor, and report on KPIs and team goals aligned with organizational objectives

Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify the top-fitting candidates and share this shortlist directly with the hiring company.

• Manage SMB customers via tech-touch workflows.
• Proactively monitor customer health scores and provide targeted guidance.
• Act as the first line of defense for incoming customer inquiries.

LogicGate is an AI GRC platform helping governance, risk, and compliance teams limit surprises, strengthen resilience, augment program performance, and confidently quantify impact and business value. They are committed to delivering an exceptional experience for their employees and customers by empowering and enabling their people.

• Manage strategic customer accounts, ensuring value retention and driving growth.
• Foster trusted customer relationships, lead business reviews, and identify upsell opportunities.
• Enhance customer satisfaction and drive adoption of innovative technology solutions.

Jobgether uses an AI-powered matching process to ensure your application is reviewed. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Guide clients through onboarding, ensuring a positive experience.
• Establish strong relationships with key stakeholders and understand their needs.
• Identify opportunities to upsell and cross-sell additional products.

UPS is the world’s largest package delivery service, operating in more than 220 countries and territories. They have more than 500,000 employees globally and are committed to moving our world forward by delivering what matters.

• Lead the Enterprise Customer Success team, focusing on adoption, retention, and expansion.
• Develop, coach, and elevate the team’s seniority, hiring high-performance talent.
• Engage with Enterprise clients at key moments (renewals, risks, opportunities).

Docplanner Group is present in 13 countries, serving over 55 million patients and processing 15 million appointments monthly. With over 2 million healthcare professionals in their database, their mission is to help people live longer, healthier lives through diverse services like a marketplace and SaaS system.