Similar Jobs
See allSr. Customer Success Manager
Critical Start
US
Customer Success
Account Management
Cybersecurity
Customer Success Manager
DataGrail
US
Customer Success
Account Management
SaaS
Sr Customer Success Manager
ServiceNow
North America
Customer Success
AI
Project Management
Customer Success Manager
ServiceNow
North America
Analysis
Customer Service
Account Specialist, Activation
1Password
US
Customer Success
Account Management
SaaS
Digital Program Management:
- Manage a high volume of SMB customers through communication and tech-touch workflows.
- Leverage a CS platform and ticketing system to ensure customers are supported.
- Maintain high retention rates.
Health Monitoring & Intervention:
- Proactively monitor customer health scores.
- Provide targeted guidance to get customers back on track.
Product Advocacy:
- Act as a "Risk Cloud" expert, helping customers navigate the platform.
- Provide feedback to the Product team based on customer interactions.
LogicGate
LogicGate is an AI GRC platform helping governance, risk, and compliance teams limit surprises, strengthen resilience, augment program performance, and confidently quantify impact and business value. They are committed to delivering an exceptional experience for their employees and customers by empowering and enabling their people.