Customer Success Manager

The Skill Set:

• Own the End-to-End Customer Journey – From initial onboarding through ongoing success, ensure a seamless customer experience that delivers long-term value.
• Lead Strategic Implementations – Manage customer onboarding projects, coordinating resources, schedules, and risks to ensure timely and successful delivery.
• Drive Adoption & Value Realization – Educate customers on privacy best practices and ensure they are maximizing their use of the platform.

Within 90 Days You'll:

• Product & Internal Foundations: Achieve full DataGrail platform mastery (features, functions, use cases).
• Shadow 10+ customer calls to understand pain points & engagement.
• Successfully deliver a DataGrail platform demo.

Within 180 Days You'll:

• Strategic Impact & Retention: Increase adoption/engagement for 5+ accounts.
• Identify & mitigate churn risk for 3+ accounts.
• Serve as "Voice of the Customer" to influence product roadmap (structured, actionable feedback).