Act as a trusted advisor to DataGrail customers, empowering them to maximize the value of their platform through expert guidance and proactive support.
Ensure successful product adoption, drive continuous engagement, and advocate for customer needs to inform product development.
Own the End-to-End Customer Journey – From initial onboarding through ongoing success, ensure a seamless customer experience that delivers long-term value.
Conduct QBRs and strategic reviews, aligning product usage with customer objectives and KPIs.
Proactively identify and address retention risks.
Infiterra's B2B SaaS platform helps IT Distributors and Managed Service Providers (MSPs) automate and grow their subscription business. With 100+ customers in 75 countries, it's recognized for innovation and global impact. They foster a collaborative and growth-oriented culture.
Manage a portfolio of customers, ensuring they achieve value.
Drive adoption, customer satisfaction, and retention through engagement.
Partner with internal teams to support onboarding and day-to-day success.
CrashPlan provides cyber-ready data resilience and governance in a single platform for organizations whose ideas power their revenue. Their solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide.
Execute foundational customer success strategies to ensure customer satisfaction and drive product adoption.
Build and nurture strong customer relationships, providing proactive support.
Drive measurable outcomes such as improved customer health, retention, and satisfaction.
Tenable is an Exposure Management company helping organizations understand and reduce cyber risk. They support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies with a culture of belonging, respect, and excellence.
Manage a book of business in a SaaS or Tech Customer Success role.
Support individuals and businesses in effectively utilizing software to enhance productivity and efficiency.
Guide customers through their lifecycle through email, webinars, and customized sessions.
1Password is building the foundation for a safe, productive digital future. They innovate the market-leading enterprise password manager and pioneered Extended Access Management. They are one of the most loved brands in cybersecurity, taking a human-centric approach; over 180,000 businesses trust 1Password.
Serve as a key advisor to customers, using a blend of 1:1 and 1:many approaches to maximize impact and engagement.
Leverage email campaigns, calls, and a shared inbox to anticipate and address customer needs, ensuring they achieve their security and compliance goals.
Enable customers to become self-sufficient Vanta advocates by guiding them through challenges, value realization, and retention.
Vanta helps businesses earn and prove trust by continuously monitoring and verifying their security. They empower companies to practice better security with ease. Vanta has a kind and talented team, and they appear to value diversity and inclusion.
Own onboarding for new customers (non-technical), in close partnership with Solutions
Lead success planning per account, aligned to customer goals and use cases
Serve as the primary conduit for customer feedback into Product
GGWP builds AI-powered systems that help games and online communities stay safe, healthy, and scalable. Our platform supports real-time moderation, sentiment and behavior analysis, and operational tooling used by leading studios and platforms worldwide.
Support a large, pooled portfolio of customers and establish healthy usage habits.
Deliver high-impact engagements across onboarding, activation, and value milestones.
Monitor customer health, addressing signals of risk or opportunity.
1Password is building the foundation for a safe, productive digital future. They innovated the enterprise password manager and pioneered Extended Access Management, a new cybersecurity category. At 1Password, they prioritize collaboration, clear and transparent communication, receptiveness to feedback.
Own a portfolio of customers, guiding them through the entire post-sale experience.
Build trusted advisor relationships with key stakeholders and align solutions with their business goals.
Drive adoption and product utilization across accounts, ensuring customers gain maximum value.
ServiceNow began in 2004 with a vision to transform work. Today, they are a global market leader, providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®, connecting people, systems, and processes to improve work.
Own a portfolio of strategic customers across onboarding, adoption, retention and more
Lead structured onboarding programs to drive time-to-value and long-term success
Run regular business reviews and executive presentations that clearly communicate ROI and roadmap alignment
Didero is building the autonomous supply chain, starting with agentic supplier management, to automate time-intensive workflows with AI agents. They are backed by some of the world’s best venture funds and leading figures across AI, supply chain, and enterprise software.
Own the end-to-end customer lifecycle for a portfolio of strategic and enterprise accounts
Develop and execute customer success plans aligned to customer business goals
Serve as the primary point of contact and trusted advisor for assigned customers
CrashPlan provides cyber-ready data resilience and governance in a single platform. Their solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide.
Develop and execute the Digital Customer Success strategy.
Recruit, manage, and develop a high-performing Digital Customer Support team.
Analyze customer data to identify churn drivers and implement strategies to improve retention and growth.
symplr is revolutionizing healthcare operations with a first-of-its-kind platform. They drive effective, efficient, and connected workflows while increasing operational benefits and scaling clinical, financial, and quality outcomes. symplr is a remote-first company with employees working across the United States, India, and the Netherlands.
Partner with customers to ensure effective onboarding and set strategies.
Train clients on maximizing the product suite and collaborate with support teams.
Identify upsell opportunities and ensure value is understood at an executive level.
Immersive Labs is the leader in people-centric cyber resilience. Their cyber resilience SaaS platform is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations. Founded in 2017, Immersive Labs has secured over $180 million of funding.
Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
Ensure customers are technically healthy and on the most recent version of our product
Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Own the customer onboarding journey, ensuring clear success criteria, timelines, and risk mitigation checkpoints.
Drive adoption and operationalization by orchestrating integrations, delivering enablement sessions, and accelerating time-to-first-value.
Lead customer programs strategically, including adoption cadences, executive reporting, risk registers, and milestone-based planning.
Apiiro is a fast-growing startup at the forefront of application security. Their cutting-edge platform is designed to help development teams build secure software quickly, enabling them to move faster while managing risks.
Work with an established client base and be responsible for growing revenue through these accounts using our industry-leading solutions.
Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle.
Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews.
Keeper Security is a leading cybersecurity software company that protects thousands of organizations and millions of people in more than 150 countries. It delivers a powerful zero-trust and zero-knowledge solution built to meet the stringent requirements of public sector IT environments.
Lead Customer Success Managers and set expectations for account ownership.
Coach CSMs on identifying churn risk and help them improve how they guide customers.
Ensure success plans and documentation are created and maintained while acting as escalation and support on key accounts.
Whippy is leading the way in AI powered business communication, helping companies replace manual workflows with intelligent AI agents across voice, chat, and messaging. They work closely with enterprise staffing and workforce organizations, embedding AI agents and automation directly into their ATS and CRM systems.
Oversee a portfolio of customers to help them achieve business outcomes.
Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Empower VSB customers to onboard and realize value from 1Password.
Deliver timely assistance to drive successful deployment and activation.
Act as a coach and strategic advisor, directing customers toward self-serve resources.
1Password provides secure, user-friendly password management and identity protection solutions. They have surpassed $400M in ARR and have been recognized on the Forbes Cloud 100 for four years, fostering a culture that values diversity, innovation, and personal growth.
Design and implement a zero-touch renewal process for the Digital segment.
Shift support-heavy tasks out of manual CSM workflows.
Launch automated adoption sequences that drives a 15% increase in product adoption.
MagicSchool is the premier generative AI platform for teachers. They are just over 2 years old, and more than 7 million teachers from all over the world have joined their platform. We're working towards real social impact, with a unique culture built on relationships, trust, communication, and collaboration with our team.
Vanta helps businesses earn and prove trust by enabling companies to practice better security with ease. They have a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.