Own onboarding for new customers (non-technical), in close partnership with Solutions
Establish and maintain regular account management cadences
Lead success planning per account, aligned to customer goals and use cases

Proactive Value Delivery:

Develop and maintain customer health scoring and churn risk signals
Identify incident trends and patterns that inform proactive conversations
Lead proactive model tuning and optimization discussions with customers

Advocacy & Strategic Partnership:

Identify and cultivate customer champions
Support reference programs, testimonials, and case studies with Marketing
Contribute to customer community-building efforts

GGWP

GGWP builds AI-powered systems that help games and online communities stay safe, healthy, and scalable. Our platform supports real-time moderation, sentiment and behavior analysis, and operational tooling used by leading studios and platforms worldwide.

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