Customer Success Manager

Role:

• Oversee customer outcomes engagement, understanding customer needs and challenges.
• Ensure customers are technically healthy and on the most recent product version.
• Identify criteria for assisting customers using Success Plays in the Success Platform.

Qualifications:

• Experience leveraging or critically thinking about integrating AI into work processes.
• 5+ years of experience providing customer professional services or related business support.
• Experience resolving issues through analysis and working collaboratively.