Job Description
What you get to do in this role:
- Identify areas of risk and takes steps to prevent customer or revenue churn
- Work closely with Sales Teams to define and execute product adoption and customer retention plans
- As a Customer Success Executive, you will provide prescriptive guidance on internal project/program governance
Qualifications:
- Experience in leveraging or critically thinking about how to integrate AI into work processes
- The ideal candidate will have significant experience collaborating with senior IT and business leaders
- A minimum of 10 years in a similar client facing or appropriately relevant role
About ServiceNow
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.