As a Customer Success Engineer (CSE) at Tailscale, you’ll be the bridge between their technical capabilities and the needs of their most strategic customers. You will work directly with customers to ensure their success with Tailscale’s products, helping them get onboarded, driving their long-term adoption, and providing expert technical guidance throughout their journey.
We are looking for a Senior Technical Account Manager to serve as a strategic advisor, lead the technical onboarding process for new customers, maintain strong relationships with key stakeholders, and drive product adoption; your role will focus on renewing and growing business by monitoring customer usage and identifying opportunities for upselling and renewals.
The Technical Customer Success Manager will serve as trusted advisor to strategic customers, driving adoption and maximizing value across their organizations. They will work closely with customers to understand their technical environments, business goals, and operational workflows to ensure successful deployment and long-term satisfaction with the Armis platform.