Provide responsive, high-quality support to enterprise B2B customers on zero-trust security and network segmentation products.
Own technical issues end-to-end, investigating complex problems across Linux, networking, virtualization, and cloud environments.
Collaborate with engineering and support teams to drive resolutions and recommend preventive improvements.
The hiring company provides cybersecurity and network security solutions built around zero-trust technologies for enterprise customers. It operates as a collaborative global organization with an inclusive culture, flexible remote work, and opportunities for continuous learning.
Be a trusted point of contact for customer questions via ticketing system, phone calls, and chat.
Become an expert on the Aescape recovery experience, including all of our customer-facing applications / platforms.
Share data and insights from customer interactions across teams to ensure that the voice of our customers informs critical business decisions.
Aescape is a physical AI and robotics company redefining human recovery through intelligent precision bodywork. The company is a growing startup backed by prominent investors, fostering a culture of passion, ambition, empowerment, inclusion, curiosity, and fun.
Own executive-level relationships and strategic engagement for enterprise customers, building trust from engineers to C-suite.
Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping.
Lead hands-on workshops to unlock full platform value and support renewal and expansion discussions.
Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. They are a well-funded startup, passionate open source enthusiasts, and have been named a 'Best Places to Work' by multiple outlets.