Remote Customer service Jobs • Cloud

Be the technical champion behind Sprinto’s exceptional customer experience by solving challenging technical issues, supporting seamless integrations and APIs, and directly impacting customer success every day.

This is a customer-facing role that will include customer interactions via chat, calls, Slack messages, and virtual meetings over video. You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post- sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at ClickHouse.

At SearchStax, Customer Success Managers are embedded in the heart of customer relationships, understanding their unique needs and helping them realize the full value of the platform. This role focuses on turning that value into measurable outcomes and advocacy by building deep, trusted relationships across all levels of customer organizations and proactively managing risk.

As the Principal Technical Customer Support Manager, you will be the point for complex technical issues, ensuring timely resolution and a high-quality customer experience. You will lead troubleshooting efforts, collaborate with engineering and product teams, and drive continuous improvements in support processes. This role requires deep technical expertise, strategic problem-solving skills, and a customer-first mindset.