Job Description
What You’ll Do:
- Define support Cloud processes and ensure adherence to SLAs.
- Meet with customers to build relationships and manage escalations.
- Define key performance metrics per SaaS product.
What You’ll Need:
- Bachelor's Degree in Business or Information Systems.
- 9–12 years of customer support service experience.
- 8+ years of supervisory or management experience.
About Elite Technology
Elite is a trusted automation platform for law firm operations across the world’s largest and most successful law firms. Elite delivers a cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system.