In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! You will serve as the primary point of contact for customers who have questions about their utility service.
Serve members through effective communication, troubleshooting, proactive learning, and member advocacy over the phone. Maintain high service level standards by meeting or exceeding all service level metrics. Demonstrate empathy and expertise in product and services to determine needs. Contribute to STCU's culture and strategic vision and consistently focus on personal development.
You'll work with buyers, learning how to offer top-notch support by searching for transactions, processing refunds, and subscription cancellation requests. The ideal candidate will be able to follow internal processes and customer instructions, demonstrating empathy and strong communication skills. As part of a global buyer support team, you'll report to the Buyer Support Team Leads and have opportunities to progress to Level 1 Customer Support or specialist roles.
As part of the Customer Operations team, Operations Associates ensure timely and accurate resolution of complex customer inquiries through omni-channel communication, and partner with cross-functional teams to implement new systems and products. The ideal candidate is ready to learn and develop their career as a part of a dynamic and collaborative team.
As an advocate for the customers after they have purchased their policy, you'll assist customers with their policies and work to ensure that they have the best possible experience with The Zebra. Your role involves answering inbound phone calls, emails, and chats, processing payments and endorsements, rewriting insurance policies, and de-escalating customer issues.
As an Escalation Specialist, you will handle requests for escalation of Technical Support cases, ensuring timely and effective resolution through collaboration with various teams. Customer meetings will be arranged to address concerns and offer solutions to restore satisfaction, with resolutions shared with Client Success Managers to aid customer retention.
As a Customer Service Advisor, you will be the first point of contact for customers across multiple contact channels, mainly phone, but may also include email and live chat. The role involves resolving customer issues, troubleshooting service problems, offering new services, and assisting with billing and payments. You'll work towards KPIs such as First Call Resolution, Customer Ease Score, Average Handling Time, and Quality & Compliance.
Be the guide for patients navigating hormonal health care in this role that is a key part of the care team. Provide compassionate, detail-oriented support to patients while ensuring seamless communication with providers and internal teams. Interact with patients via phone, email, and in-app messaging, assisting with appointment scheduling, answering questions about services, and relaying important information.
A highly motivated individual delivers on customer promises and consistently demonstrates strong knowledge of different products, policies and procedures. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Communicates clearly with customers and colleagues ensuring decisions can be understood by customers. Enjoys a fast paced environment and adapts well to change.
PadSplit is seeking a dedicated and skilled Host Support Advocate to join our growing team. As a key player in our support structure, you will provide advanced technical assistance and superior customer service to our hosts, ensuring their experience with our platform is seamless and efficient. The ideal candidate will thrive in a fast-paced startup, solve challenging problems, and work on a highly collaborative team.