The Customer Success Manager (CSM) drives adoption, value, and long-term customer partnership across a portfolio of strategic accounts. CSMs act as trusted advisors and proactive problem-solvers who champion customer outcomes, influence executive stakeholders, and collaborate cross-functionally to ensure an exceptional customer experience. This role requires strategic thinking, strong communication, relationship-building, and data interpretation.
Updating database with insurance for various collateral. Ensures delivery of high quality and accurate customer service while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. This position receives inbound calls and completes outbound calls or web inquiries to insurance companies to verify insurance.
You will be a valuable partner to our private equity customers, serving as a product expert, troubleshooting complex issues, and collaborating cross-functionally. We have a culture of continuous learning and growth, developing communication, problem-solving, and project management skills. This role is great for those looking to continue in their career in Customer Success, Technical Consulting, Sales, or Customer Enablement.
Deliver world-class support and shape the future of Lovable from the front lines, troubleshooting real user problems, capturing high-signal insights, and turning feedback into product gold. This role is for someone who’s user- and product-obsessed and cares deeply about helping others succeed. This is a contractor position requiring availability during APAC business hours.
You are a reliable contact person both for existing customers and for those interested in our services in France and Italy. You answer inquiries from our customers by email and chat. You work closely with other departments to find quick solutions for more complex questions. You are responsible for customer satisfaction and customer retention.
We are looking for a student assistant for our Customer Success Team (15-20 hours per week) to primarily take on weekend shifts and answer questions from our users. You are the first point of contact for our users for all concerns regarding our app and NeoTaste as a product. You represent NeoTaste with your voice through excellent support to the outside world.
Help customers use TurboTax by delivering friendly and professional service over the phone; answer inbound calls at the customer service center; follow company policies and best practices to solve problems, troubleshoot issues, and provide customer-friendly tax advice.
As an expert in the CareScout Quality Network, the CareScout Connection Representative plays a crucial role in facilitating connections between care seekers and the providers that best meet their care needs. You will provide person-centric support to customers, identify appropriate care providers, and engage with customers to ignite interest in CareScout service offerings.
In this position, you will answer a variety of phone calls and emails from our customers regarding processing payments, invoice & contract questions & initiating disputes. The ideal candidate for this position should have previous experience in an inbound customer service role and will possess excellent problem solving, verbal & written communication skills.
Responsible for providing excellent experiences for Brokers and Clients by providing accurate, relevant information in addition to resolving complex tickets including Enrollments, Terminations, COBRA/Cal-COBRA, Invoicing, Commissions and Contract updates. Answer and process a high volume of incoming emails and occasional out-bound phone calls in a supportive, empowering and innovative manner.