Operations Service Manager

Brightspeed is looking for a driven, creative, experienced, and energetic leader to join our team and help support our life and safety customers. As Operations Service Manager, you will report directly to the Manager, Strategic Customer Experience. You will operate in a highly cross-functional environment and have the ability to make an immediate, significant impact on the business, focusing on supporting and maintaining a critical customer base of PSAP and 911 customers. The OSM will be the primary point of contact for all of the customer technical, operational, and escalated issues supporting this customer base. The role involves analyzing customer/network outage trends, developing contingency plans, providing support on service assurance and delivery processes, delivering data and feedback to internal organizations, and managing interactions from the customer order through billing. The Operations Service Manager also participates in Quarterly Board Reviews.