Remote Customer service Jobs • Sales

The Senior Customer Success Manager is responsible for driving platform adoption, assessing overall health of a customer’s engagement with Outreach, and providing strategic insight and guidance to customers aligned with their goals. This role acts as a point of contact for customer post implementation for guidance in the customer journey and serves as a customer advocate.

We’re seeking a proactive and driven Customer Success Manager (CSM) to join our EMEA-focused team. In this role, you’ll be instrumental in ensuring the success of deployments, fostering long-term client relationships, and expanding Canary's presence within the Mid-Market and SMB accounts across EMEA. Accountabilities include client onboarding, driving customer value, relationship management, and portfolio growth.

Lead efforts to develop and build a Support Account Management Team, including development of strategies, objectives and key performance metrics. Guide team members to achieve their highest levels of performance through coaching, training, and providing opportunities to build and refine higher-level customer management skills. Support and inspire the team to deliver an incredible customer support experience.

Main point of contact for an assigned account portfolio, managing client on-boarding, program implementation and client education. Through project plans, the Account Manager will manage all interaction of the launch of a program through cross functional teams.

Develop, support, and maintain relationships with Insureds and Agents to provide concierge service. Answers and responds to incoming calls from policyholders and agents inquiring about small to mid-size commercial policy coverage accounts on behalf of our client, the carrier. Receives incoming phone calls for endorsement activity, in-depth coverage questions, routine coverage questions, renewals, and checking and issuing binders, certificates, and policies. Quotes new business, policies and/or coverage for new and existing clients, on behalf of the carrier.

As a Patient Enrollment Specialist, you will play a pivotal role in enrolling patients in our healthcare service and ensuring patient satisfaction. You will engage potential patients over the phone, provide information about our healthcare service, address their questions, and ultimately sign them up for our program. You will also provide technical support, and schedule the patients for their sessions with our care team.

As an Agency Customer Success Representative at AWL you will contribute to the agency's operations and policy sales business, working closely with sales, agency operations, and clients to assist them in obtaining insurance coverage, ensure their satisfaction, and address their inquiries. You will also support the Agency Operations Manager with day-to-day management of the business.

This position plays a pivotal role in driving growth and ensuring our programs reach those in need. You'll be the first point of contact for individuals and families seeking support—using strong communication, problem-solving, and motivational interviewing skills to guide them toward life-changing care.

In this role you will strategically manage and achieve project goals through individual efforts. You will maintain control over project schedules, risks, scope of work, and budgets, ensuring clarity for operational teams and subcontractors regarding customer requirements. You will also build and nurture strong customer relationships, providing day-to-day advice and support.

Join Senture’s Member Engagement team to make a difference and earn additional incentives while helping members take control of their health! This role is incentive-based with a sales-like approach and offers opportunities to earn additional money through monthly incentives. Employees are eligible for schedule pay increases based on tenure.