Your tasks will include monitoring and managing all communication channels (telephone, chat, website). Independently processing customer inquiries, including invoice changes, offer adjustments and menu curation. Processing and resolving customer complaints and carefully documenting the cases. Ensuring fast, professional service and a positive customer experience. Managing and maintaining our profiles on rating platforms (e.g. Trustpilot, Google). Developing a deep understanding of our caterer portfolio and proactively suggesting ways to expand it. Quality checking incoming catering offers and coordination with partners. Creating reports on customer inquiries, complaints and sales activities. Collaborating with internal departments to optimize processes.
Job listings
As a Telechat/Phone Chat Support Specialist, you will assist customers through phone and chat platforms, serving as the first point of contact and providing exceptional customer service. You will promptly and accurately address customer queries and troubleshoot issues, generate sales leads and schedule appointments, and maintain detailed records. Staying up-to-date with product knowledge is also crucial.
The Retention Specialist position is an employee home-based role that provides excellent customer service with a focus on building loyalty and creating lasting value-based relationships. The Specialist handles inbound and outbound inquiries regarding customers requesting to downgrade or disconnect Cogeco services. The mandate is to maximize all retention and sales opportunities, resolve customer issues and ensure an optimal level of quality customer service in a timely and professional manner.
As a Client Experience Specialist, you'll help thousands of Americans connect with financial advisors. You will be the frontline voice of the company, facilitate communication, and schedule meetings between investors and financial advisors. You will engage directly with consumers via outbound calls (200+ calls/day expected) and consistently meet or exceed individual and team performance metrics. This is a remote position with a fixed schedule of Monday through Friday from 9am to 6pm EDT.
Engage with customers, documenting and providing advice on customer needs using our established workflow. Coordinate and dispatch work orders to stores as needed. Advise on services, parts, and maintenance packages that align with customer needs and preferences. Address customer inquiries regarding service outcomes, providing detailed explanations and recommendations to maximize customer satisfaction.
The Client Success Manager serves as the primary liaison between our company and our clients and is responsible for nurturing profitable, long-term client relationships by ensuring successful delivery and adoption of our services. You will collaborate with cross-functional teams to address client needs, resolve issues, and identify opportunities for upselling or expanding service offerings. Strong English communication is essential.
Serve as a trusted travel advisor by delivering expert recommendations tailored to customer needs and build new customer relationships. Accurately process new vacation reservations and make requested changes to existing reservations in a timely manner. Consistently meet or exceed sales goals by applying team lead feedback, executing sales strategies, and prioritizing calls effectively.
The Customer Service Representative assists customers with purchases, pre/post-sale questions, basic installations, and problem resolutions. Responsibilities include receiving emails and phone calls, delegating daily work, assisting with escalated customer needs, and communicating with Customer Care leadership. The Representative focuses on following guidelines and ensuring James Martin Vanities customers are afforded the best possible service.
This role blends support, sales, and onboarding, leading demos, onboarding calls, and real-time support and troubleshooting across phone, chat, and video. The focus is on providing quality and effective support, solving real problems, and helping practitioners get the most out of Jane. The role requires adapting communication to meet individual customer needs and thriving in a fast-paced, changing environment.
As a Business Coach at AlterCall, your mission is to help founders, entrepreneurs, and executives unlock peak performance and build purpose-driven, scalable companies. You will work directly with our clients and internal leadership team to deliver transformational coaching experiences that integrate conscious leadership principles with proven business growth strategies. Your work will shape mindsets, align organizations, and drive real-world results.