As a Support Conversation Designer, you will empower both our customers and Support team by building and maintaining the AI-powered knowledge that fuels our customer-facing chatbot and internal AI Copilot. You’ll collaborate closely with Support, Customer Education, Product, and Engineering teams to ensure our AI tools deliver accurate, helpful responses while enhancing customer experience and support efficiency at scale.
You are zentrale Ansprechperson für anspruchsvolle Supportanliegen – besonders bei Themen rund um automatisierte Buchhaltung, Kasse und Kontenabgleich. You explain complex Zusammenhänge verständlich – von der Verbuchung von Belegen bis zu komplexen Verbuchungen von Online-Shops mit Revers-Charge-Verfahren.
As a Client Success Manager at Slang you’ll manage a high-volume portfolio of single-location restaurants, supporting them from onboarding through renewal. You’ll be responsible for launching new accounts, driving adoption, providing ongoing guidance, and ensuring customers see long-term success with Slang. This role is ideal for someone who is scrappy, service-minded, and eager to grow.
Handle customer inquiries, provide timely resolutions, and build strong customer relationships. Identify opportunities to convert free users into paid customers through upselling strategies, while collaborating with internal teams to resolve issues. Keep customers informed about new products and features, and engage with community platforms to gather user feedback.