Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products. Provide dedicated and prompt support to our institutional and VIP customers via different communication channels. Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API.

We are looking for a motivated support person in part-time/full-time employment to assist our users with all questions about Steuerbot. You support our users when they get stuck. You help us with process optimization and like to contribute your own ideas. You actively shape our support and take it to the next level. You test the app from a user's perspective.

You will independently advise our roadsurfer prospects and customers and be the first point of contact for questions regarding our products rent, Abo, myroadsurfer and Spots. You will offer solutions in challenging travel situations, process booking adjustments and coordinate with other teams to maximize service quality.

As a Support Agent for the EMEA region, you will answer by email to all queries from our German customers. You will have the opportunity to answer queries in English as well as in French. You will work in full autonomy and contribute to the improvement of support brought to our customers.