Help customers through live support (chats, instant messengers and emails, possible hotline). Handle customer inquiries appropriately and provide a high level of service. Be ready to work at night shifts and interact with other departments to resolve issues.
Help customers navigate their transportation needs with top-tier service. You'll listen, solve problems, and make every interaction count. Stay sharp on the latest promotions, handle information responsibly, and keep records on point to level up.
Reproduce, analyze, and evaluate requests to resolve or escalate incidents as needed. Monitor product status and involving responsible teams in urgent or critical situations. Collaborate closely with other departments to ensure timely and effective issue resolution. Oversee SLA compliance for request and incident resolution, escalating unresolved cases appropriately. Respond to questions from regional customer support teams about various player issues.
ServiceNow is seeking highly motivated and professional individuals to join the Support Account Management (SAM) Services team. The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.
We are seeking a highly skilled and empathetic Customer Support Specialist to join our world-class support team, responsible for providing our users with an outstanding customer experience. This involves ensuring every customer feels heard and valued, and representing our brand online. You will provide customer experience, problem-solve, collaborate with multiple internal stakeholders and document all customer interactions.
We’re looking for a Customer Training Consultant to join our Customer Success team and play a key role in designing and delivering our training programs. In this role, you’ll focus on creating impactful learning experiences for our customers, developing training materials, and delivering both standard and tailored sessions.
Provide consistently magical customer service across all customer service channels. Exceed customer expectations by developing creative solutions to problems and working across teams to solve them. Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item. Facilitate feedback loop with other internal teams and support the Customer Strategy and International Digital team with small projects and translations. Gain insight into all aspects of the business.
The Student Advisor, functioning as a Customer Service Representative, is responsible for providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele.
The position focuses on guiding new users from registration to their first deposit, ensuring a smooth onboarding experience, not aggressive cold sales. Responsibilities include establishing effective communication with clients, analyzing user experience through feedback and data, helping clients understand the platform, and assisting them via various communication channels.
Drive client satisfaction, retention, and growth by ensuring seamless onboarding, building trusted relationships, and proactively managing client needs. Serve as the primary liaison between clients and internal teams to deliver timely, high-quality immigration and relocation solutions, support platform adoption, and identify opportunities for account expansion.