Lead GearLaunch’s Customer Service team, ensuring world-class support for our users. This role is crucial in shaping and refining our support operations to meet the demands of a fast-growing e-commerce platform. You’ll be responsible for building and optimizing processes, driving performance, and leading a team that handles inquiries, escalations, and issue resolution.

Handle high volume live chat, manage complaints, and provide accurate information to customers. Support business units with customer liaison, document requests, and follow communication procedures. Aim to exceed expectations and ensure customer satisfaction in a fast-paced environment.

The Customer Success Manager role at Omnisend is a crucial part of customer and partner success. This position is perfect for client-oriented and goal-driven individuals who are passionate about ecommerce and marketing with great technical and interpersonal skills. You will develop strategies, onboard clients, provide guidance, and contribute feedback to enhance customer engagement.

Deliver exceptional service to Premium customers, addressing billing inquiries and ensuring a seamless experience. Handle and resolve billing-related issues promptly, maintaining customer satisfaction and trust. Spearhead initiatives aimed at reducing customer churn, analyzing trends, and implementing effective strategies.

As a Customer Experience Representative, you will be the first point of contact for Poppy & Peonies customers, ensuring they have a positive and memorable experience with the brand. You will be responsible for answering inquiries, resolving issues, and providing support through various channels. This role is crucial in maintaining the high standards of customer service.

This critical leadership role is responsible for driving customer retention, expansion, and lifetime value, ensuring clients see Wayflyer as their preferred capital partner for future growth by leading regional Customer Success teams and developing customer success playbooks.

Provide seamless and empathetic client support across phone, chat, text, and email while problem-solving efficiently. Maintain in-depth knowledge of VRAI’s products, policies, and services to assist clients with jewelry selection and care. Track and communicate client concerns, issues, and recommendations within the CX platform.