As a Customer Support Representative, you will assist engaged and married couples with their wedding planning journey, as well as provide support for their wedding guests, family, and friends. You will manage inbound calls, meet productivity expectations, de-escalate situations, and provide product education. You will also collaborate with other agents to identify pain points and improve the overall customer experience.
The Customer Service Retention Agent plays a key role in ensuring customer satisfaction and loyalty by handling post-purchase support interactions and proactively addressing concerns to reduce refunds and cancellations. This role focuses on calls, chat, and email support—serving as a trusted advisor to customers on their hair regrowth journey.
As the new Onboarding Manager for the Belgian marketplace, you’ll play a pivotal role in driving the success of our partners and contribute directly to the growth and development of our platform. This is your opportunity to help shape how sellers integrate and thrive within a rapidly expanding and ambitious e-commerce environment. You will guide our partners through the entire technical onboarding process on our e-commerce marketplace platform.
Provide exceptional and personalized service to customers via email, social media channels, and live chat within a 24hr SLA window. Navigate multiple order management systems, along with substantial catalog of Google documents and sheets to provide and follow up on order status’ and product details. Learn the Catbird ‘voice’ and customer service culture to support a long term customer relationships.
Focus on helping customers achieve success with the buying and selling of used products on Archive sites. Respond quickly to customer-submitted email requests, troubleshoot and guide customers through any questions or concerns. Partner with internal teams to solve larger customer-related issues. Keep current with product knowledge, document problems and resolutions and escalate appropriately. Follow up with customers to ensure that issues have been addressed successfully.
The Account Manager role ensures clients using the company's logistics services are satisfied and achieve their desired outcomes. This role involves a combination of customer service, account management, and logistics operations to maintain high levels of client satisfaction and retention. The specialist acts as a bridge between the clients and the company's operations, ensuring smooth communication and effective problem-solving. This role must have the ability to speak English and Mandarin to better serve the clients we work with heavily.