Answer customer emails and messages quickly and warmly in flawless German.
Manage reviews, delivery issues, and ensure every customer has a positive experience.
Identify patterns to reduce ticket volume and improve product and processes.
Phira Ventures builds and invests in purpose-driven businesses. Their portfolio brand sells health and wellness products DTC in Germany, serving over 200,000 customers with a small, collaborative team of 9+ nationalities.
Handle live inbound and outbound customer calls to resolve order, product, billing, and shipping issues in real time.
Escalate complex cases to leadership with clear context while following brand voice guidelines and SOPs.
Meet performance targets for CSAT, response times, and resolution times, and participate in coaching sessions to improve call quality.
Rosabella creates thoughtfully formulated supplements to support women during menopause and beyond, focusing on quality and transparency. The company is a growing international team currently with 3 live call representatives, aiming to expand to 12, and values output, accountability, and continuous learning.
Independently manage complex account challenges across multiple products and markets, adapting strategies as client needs shift.
Drive account growth by developing and executing account plans across new products and markets with minimal oversight.
Own the end-to-end customer experience for enterprise accounts, building scalable frameworks and playbooks that benefit the wider team.
Pacvue is a leading Commerce Media OS that powers over $12B in advertising spend across 100+ global retail media networks. They serve over 70,000 brands and agencies and foster an inclusive global community focused on innovation and career growth.
Own the seller support experience, handling tickets, escalations, and live event issues.
Investigate problems end-to-end across payments, shipping, and platform tools.
Provide fast, empathetic support during live selling events where answers are needed in minutes.
Tilt is building a live selling platform that helps sellers run their business through community and personality. Backed by top investors, they are a fast-growing, mission-driven startup with a focus on trust and seller success.