Job Description
The Customer Success Specialist is responsible for ensuring that clients are satisfied and achieve their desired outcomes. This role involves client onboarding and training, relationship management, issue resolution & troubleshooting, performance monitoring and reporting, and contract and SLA management. The specialist will schedule, train and lead initial meetings with new clients to understand their specific logistics needs and goals. They will conduct regular meetings with clients to review account performance, discuss upcoming needs, and address any concerns. Also, they serve as the primary point of contact for client issues, diagnosing problems quickly and accurately. They monitor key performance indicators (KPIs) for each client account, such as delivery times, order accuracy, and inventory levels. Finally, they ensure all client contracts and Service Level Agreements (SLAs) are up-to-date and reflective of current services and expectations.
About Spreetail
Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs.