Set the vision and strategic plan for the CX Services organization, with a focus on product adoption, customer outcomes, and business growth.
Architect and improve the post-sales customer experience by defining scalable lifecycle programs, engagement models, and customer success practices.
Lead the design, launch, and ongoing iteration of new and existing service offerings, including paid success plan approaches aligned to company goals.
GitLab is the intelligent orchestration platform for DevSecOps. They enable organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. GitLab has more than 50 million registered users and more than 50% of the Fortune 100 trust them. The company embraces AI, values knowledge exchange, and fosters a high-performance culture.
Own the success, retention, and growth of Gaggle’s entire customer base across North Carolina.
Serve as a strategic advisor to district leaders, helping them achieve meaningful outcomes tied to student safety.
Work cross-functionally with various teams to deliver a consistent, high-quality experience statewide.
Gaggle provides solutions focused on student safety and well-being. While their employee count isn't specified, they seem to promote a collaborative environment across various internal teams to ensure customer success.
Partner with customers to translate pre-sales command plans and desired business outcomes into actionable objectives.
Guide customers on how to best use the GitLab platform, including common DevSecOps best practices and CI/CD.
Own a book of customers and drive adoption, retention, expansion, and overall satisfaction through strategic engagement.
GitLab is the intelligent orchestration platform for DevSecOps. It enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. The company has more than 50 million registered users and more than 50% of the Fortune 100 trust GitLab and its high-performance culture, which is driven by its values and continuous knowledge exchange.
Define and oversee onboarding, adoption, retention, and renewal processes
Oversee global customer support teams and workflows
Manage and develop customer success and support team leads across regions
SoundMachine is a global music and technology company delivering licensed background music solutions to businesses worldwide. They have offices in Los Angeles and Madrid, and customers in more than 100 countries, SoundMachine supports thousands of locations across retail, hospitality, fitness, and commercial environments.
Independently manage a book of business/portfolio across assigned territories.
Ensure that customers are continuously delighted throughout their journey with Renaissance.
Contribute to revenue growth through customer advocacy and success stories.
Renaissance is a global leader that provides pre-K–12 education technology. Their solutions help educators analyze and plan personalized learning paths for students. They are fiercely passionate employees and educational partners that have helped drive phenomenal student growth, with solutions being used in over one-third of US schools and in more than 100 countries worldwide.
Triage and respond to customer tickets via email and Zoom
Diagnose root causes which includes things like API docs, conditional-logic workflows and Liquid templates to name a few
Identify complex issues and escalate to our technical support teams as appropriate
Customer.io helps customers connect with their audiences. They have seen consistent year-over-year growth, and this contract role offers a chance to make a real impact during a period of rapid scale.
Serve as a technical expert on Wrike’s platform, helping customers understand how product capabilities can solve business challenges and deliver measurable value.
Provide advanced product guidance, including workflow configuration, automation, and integrations across platforms.
Support customers in adopting Wrike more effectively through training sessions, workshops, and best practice recommendations.
Wrike is a powerful work management platform built for teams and organizations looking to collaborate, create, and exceed every day. The company aims to bring everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Manage assigned portfolio customers with significant independence; develop strategic customer relationships across territories and execute impactful strategies to drive strong business results
Proactively and reactively ensure that customers are continuously delighted throughout their journey with Renaissance; partner with Sales to develop and execute account growth strategies across shared customers
Take ownership of risk identification, documentation, and escalation within their area; identify opportunities for upselling and cross selling and work closely with the sales team to close any sales opportunities
Renaissance is a global leader in pre-K–12 education technology. Their solutions help educators analyze, customize, and plan personalized learning paths for students. They have fiercely passionate employees and educational partners and their solutions are being used in over one-third of US schools and in more than 100 countries worldwide.
Reduce churn and downgrades by engaging customers at critical moments.
Provide product guidance and reinforce self-service resources.
Refine save motions, upgrade experiences, and adoption workflows.
Squire is a business management system designed for barbers, shop owners, and their communities. They provide custom-branded tools, resources, and guidance to help barbers attract and retain more customers, efficiently manage their shop operations, and increase their revenue. Founded in 2015, Squire is trusted by more than 30,000 barbers across 5,000+ shops in thousands of cities worldwide.
Run discovery, solution design and configuration to lead technical onboarding and accelerate time-to-value.
Triage and resolve customer issues to minimize downtime and meet SLAs, providing in-timezone coverage to support the global support team.
Act as a technical escalation partner and subject-matter advisor, collaborating with Product and Engineering on fixes and improvements.
Ketch is redefining responsible data use for the AI era. Their Data Permissioning Platform helps companies manage data privacy, consent, and compliance—while enabling privacy-safe data activation across devices, systems, and third-party applications.