Lead and coach a team of senior Customer Success Managers to drive retention and growth for North America Enterprise accounts.
Develop proactive retention frameworks and strategies to reduce churn and unlock expansion opportunities.
Act as an executive escalation point and strategic partner for high-value enterprise customers.
Wrike is a work management platform that helps teams collaborate and exceed goals. With over 1,000 employees across 10 global hubs, they foster a culture of innovation, collaboration, and customer focus.
Manage customer onboarding and ensure successful adoption of Cision platforms.
Collaborate with cross-functional teams to deliver a world-class customer experience.
Utilize strong communication and consultative skills to achieve customer outcomes.
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. With over 75,000 clients including 84% of the Fortune 500, they foster an inclusive culture and have been named a Top Diversity Employer.
Act as a trusted advisor to regulators, financial institutions, and crypto businesses to maximize platform effectiveness within their supervisory, risk, and compliance functions.
Build and deliver product demonstrations and conduct structured training sessions in English and Mandarin to embed TRM into customers' daily compliance programs.
Monitor customer engagement, identify churn risks, and surface expansion opportunities to drive revenue retention targets.
TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM is a Series C company with $220M in total funding and operates as a distributed-first company with global hubs.
Act as the primary point of contact for customers from enquiry through delivery, ensuring a premium concierge experience.
Coordinate logistics for high-value orders, including tracking shipments and resolving issues.
Engage warm leads and follow up on abandoned carts to drive conversions.
Assist World is a staffing agency that recruits talent for premium lifestyle brands. They operate 100% remotely and emphasize a high-performance, structured environment with no trackers.
Serve as account owner, driving adoption, retention, and expansion across a large customer portfolio.
Identify and mitigate churn risk while maintaining monthly recurring revenue through proven strategies.
Build strong relationships as a trusted advisor, leveraging multi-channel communication to ensure customer success.
SOCi is redefining multi-location marketing with the world's first agentic workforce, offering AI-powered solutions for local search visibility. Trusted by leading brands like Ford and Ace Hardware, the company is recognized as one of the World's Most Innovative Companies with a collaborative, dynamic culture.
Manage strategic agency partnerships, including Holding Companies and GSIs, ensuring exceptional customer experience and long-term relationships.
Translate platform data into actionable recommendations to improve AI Search visibility and drive measurable outcomes.
Conduct quarterly business reviews and enable partners through training, adoption strategies, and scalable playbooks.
Scrunch, a Sitecore company, helps brands thrive in an AI-first future by optimizing their presence on AI platforms like ChatGPT and Gemini. They serve over 500 paying brands, including Fortune 500 companies, and foster a collaborative, growth-oriented culture.
Own the full customer lifecycle from onboarding through go-live and expansion.
Lead discovery and build deployment plans tailored to customer workflows.
Drive adoption and expansion by ensuring measurable value and ROI.
GovSignals is an AI platform for government contracting, helping close the gap between government procurement and adversary capabilities. It is a well-funded, fast-growing startup with a mission-driven culture, serving customers from small contractors to Fortune 500 primes.
Lead a team of Enterprise Customer Success Managers to drive retention, expansion, and strategic customer value.
Develop account strategies, executive engagements, and cross-functional initiatives across Sales, Product, and Support.
Manage team performance, coach direct reports, and oversee executive escalations to ensure customer success.
Motus is the leading expert in vehicle reimbursement and driver risk mitigation, offering solutions for Fortune 500 companies. With over 80 years of data, the company fosters a culture based on WorkLife Pillars like WorkAnywhere and WorkTogether, with a focus on work-life balance and remote flexibility.
Manage a portfolio of 10-12 customer accounts and drive Net Revenue Retention.
Lead customer onboarding and platform implementations to reduce time-to-value.
Identify upsell opportunities and manage contract renewals to support growth.
We are the essential Packing Control System (PCS) for high-volume shippers, optimizing fulfillment operations. We are a high-impact team with a culture of curiosity, growth, and integrity.
Maintain positive client health scores and NPS while managing relationships throughout customer lifecycles.
Proactively engage with assigned book of business, driving adoption and optimization of system best practices.
Partner with cross-functional teams including Account Managers, Professional Services, and Support to drive expansion opportunities and address customer concerns.
CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, the company has been recognized as one of the best places to work over 10 times, with a culture centered around impact, inclusion, and flexibility.