Nurture relationships with the client base at scale, ensuring they receive significant value from our products. This role involves a mix of relationship management, strategic account oversight, and direct support to enhance client satisfaction and retention. Responsibilities include client relationship management, ROI optimization, account reviews, and identifying upsell opportunities.
As a Restaurant Support Managers you are committed to providing exceptional customer service with the goal of retaining and growing our client base. You’ll efficiently manage and respond to a variety of questions and issues that may require troubleshooting, researching or collaborating with the team while you listen and reassure our clients. You will provide exceptional and timely inbound customer support via phone and email.
Serve as a trusted advisor to strategic and enterprise Fintech and Financial Institution clients. This high-visibility role directly impacts revenue growth, customer satisfaction, and the long-term success of Truv’s client base by maximizing utilization of Truv.
The Vice President of Customer Success is accountable for driving adoption, retention, and Net Revenue Retention (NRR) by leading a high-performing, strategically aligned Customer Success organization. This role is central to how MagicSchool delivers value to customers, ensuring that every engagement drives measurable outcomes, expansion opportunities, and long-term loyalty.
Manage the customer life cycle for our largest customers, being responsible for key metrics such as Customer Health, Retention, and Expansion. Become a trusted partner to customers, understand their needs, and help them achieve their goals. Engage as a mentor across the wider Customer Success team and serve as a key voice of customers to internal teams, partnering to drive best-in-class customer experiences.
The Customer Success Manager (CSM) is the primary point of contact and orchestration lead for all matters related to Impact features and benefits, depending on the customer’s Impact package. They drive customer interactions and ensure that the Impact Team meets the timelines and deliverables outlined in the Customer Impact Plan. Ultimately, CSMs aim to ensure customers achieve their desired outcomes and foster a strong relationship to enhance customer satisfaction and retention.
The Customer Success Specialist drives exceptional client experiences from onboarding to renewal serving as the primary point of contact for clients. They coordinate logistics, communicate updates, manage automation workflows, and keep both clients and internal teams aligned and engaged in this fully remote role.
As a Senior Customer Success Manager, you will manage long-term customer relationships, becoming a trusted advisor to strategic customers. You'll work with executive stakeholders, ensuring high-level service and ROI through thoughtful product adoption. Partnering cross-functionally with sales, onboarding, and product teams, you'll add value by developing strong customer relationships that drive adoption, retention, and satisfaction. You'll also strategize with customers to meet their goals.
As a Retailer Success Specialist, you will be the primary point of contact for HYER’s wholesale partners, responsible for handling retailer inquiries via phone and email with professionalism and care. You'll educate partners on the B2B platform and ensure retailers have a smooth end-to-end experience. This role blends customer success, operations, and light financial coordination.
As a Technical Account Manager, you will deliver proactive, customer success-focused technical support to our paid support customers by identifying opportunities to prevent recurring issues and optimize their technology investments. You'll go beyond resolving individual tickets to analyze patterns, implement preventative solutions, and help customers maximize value while reducing administrative burden on their teams.