Remote Customer service Jobs β€’ Customer Success

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Customer Success, Northeast (DC Metro or NYC Metro Based)

Goalbook πŸ“šπŸŽ―πŸ€
$70,000–$110,000
USD/year

Work with district and school leaders across the country to plan effective implementations and transform instructional practice in every classroom. Navigate complex discussions, build strong relationships, and be organized and detail-oriented. Command attention and deliver effective trainings in both online and in-person formats. 30% travel is required.

Senior Manager, Customer Success

Insightsoftware πŸ“ŠπŸ’‘πŸ“ˆ

Lead the customer success team at insightsoftware, driving customer satisfaction and retention by developing and implementing effective strategies. Manage customer success professionals, providing mentorship and support to ensure exceptional service. The ideal candidate will have a strong background in customer success, excellent leadership skills, and a passion for building lasting customer relationships.

Billing Experience Manger

Prompt Therapy Solutions βœ¨πŸ’»πŸ€

This role offers an unprecedented opportunity to impact our industry-leading Success Team. You will become an integral part of our Success Team, working alongside our enterprise billing success team to become an expert in the Prompt billing/reporting suite. This role involves troubleshooting issues within our billing modules, identifying trends in billing needs, enhancing our internal knowledge base and more.

SEO Customer Support Specialist

Search Atlas πŸ”ŽπŸŒπŸ“ˆ
$2,000–$2,000
USD/year
3w PTO

Help propel the growth of Search Atlas as an SEO Customer Support Specialist. Responsibilities include testing product categories, communicating with clients to solve problems, developing testing processes, leading product demos, and discussing product issues with the team. Adapting to the role as needed.

Customer Success Manager

Adaptavist Group πŸŒπŸ€πŸš€
Europe Africa 26w maternity 13w paternity

Work closely with growth clients to understand their needs and challenges, providing strategic guidance. Use research techniques to enhance the customer experience and inform product roadmaps. Proactively contact clients to ensure satisfaction and retention, while also encouraging engagement with the Atlassian Community and ScriptRunner Loop.

Customer Success Manager

Daybreak Health β˜οΈβ˜€οΈπŸ₯
$80,000–$90,000
USD/year

Join the K12 Success Team as a Customer Success Manager (CSM) to increase student access to Daybreak’s evidence-based mental health care. This remote role involves project management, product onboarding, and educator enablement, helping school staff adopt and engage with our services across 50+ partner school districts. You’ll lead district program launches, provide technical support, conduct school staff trainings, and drive adoption across schools.

Director, Customer Success

SmarterDx πŸ₯πŸ€–πŸ§ 
$185,000–$215,000
USD/year
US Unlimited PTO 12w maternity

Help SmarterDx customers thrive by developing deep relationships with clients, from hospital CFOs to Clinical Documentation Specialists to IT managers. Collaborate with cross-functional teams to resolve customer issues, monitor the effectiveness of SmarterDx’s solution post go-live, and occasionally help coordinate the implementation process. Exceptional project management, relationship-building, and communication skills are needed.

Customer Success Specialist

Property Leads πŸ’πŸ’°πŸ“ˆ
$2,500–$3,000
USD/year

The Customer Success position at Property Leads is responsible for identifying, managing, and assessing customer concerns and questions. The successful candidate will be a customer-centric individual who can clearly and professionally communicate with clients, resolve inquiries, and handle complaints promptly. This role will ensure our clients are supported while following company policies.

Customer Success Business Partner

Anaplan β˜οΈπŸ“ŠπŸ“ˆ

As a Customer Success Business Partner, you will manage a portfolio of customers, driving adoption, expansion, retention, and ROI. Serve as a trusted advisor, helping customers achieve objectives and transform processes using Anaplan. You will also identify customer pain points and guide them on how Anaplan can address their specific needs, leading Quarterly Success Reviews and expanding Anaplan.

Enterprise Customer Success Manager (Remote) London, UK

Vendavo πŸš€πŸ’‘πŸ€
Europe 5w PTO

As a Enterprise Customer Success Manager (CSM) you will be a key player within the Vendavo organization, responsible for managing complex, high-value accounts. This role is focused on maintaining and strengthening relationships with senior leaders and decision-makers across various business units and geographies. The Enterprise CSM is proactive in driving adoption, value realization and aligning Vendavo’s solutions with the customer’s long-term business strategy.