Manage billing queries and proactively connect with clients to collect payments and resolve discrepancies.
Assist broker teams with mission-critical tasks, including processing cancellations, reinstatements, and general billing support.
Triage incoming emails and voicemails, ensuring licensed brokers can focus on complex needs while you handle the operational flow.
Zensurance is redefining commercial insurance for Canadian businesses through a digital-first experience. As a leading InsurTech company, they combine technology with industry expertise to deliver tailored insurance solutions and have been recognized for its rapid growth and industry impact.
Receive and respond to prescription refill requests through various communication channels.
Verify the validity and accuracy of prescription refill requests, ensuring compliance with regulatory guidelines.
Prepare and dispense prescription refills accurately and efficiently, following established organizational protocols and procedures.
Carenet Health pioneers advancements for an experience that touches all points across the healthcare consumer journey. They interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes.
Supervise financial support services employees to ensure quality service delivery and client satisfaction.
Supervise staffing and workflow volumes, and allocate staffing resources effectively.
Ensure team members follow established workflow process, and serve as initial point of contact for questions and concerns.
Williams Lea by RRD is a global business support services company with over 200 years of experience delivering world-class business solutions. They specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services. With a presence in North America, the UK, Europe, and Asia Pacific, they have thousands of employees globally, all working together to help their clients operate more efficiently and effectively.
Receive and resolve patient correspondence regarding insurance billing.
Answer all correspondence relating to billing questions.
Verify insurance status, eligibility and general account information.
MANA Administration provides support services for 27 physician-owned medical practices in Northwest Arkansas. Their Administrative team are independent and work together, to help their physicians and clinics provide compassionate, comprehensive, quality health care while maintaining a healthy work-life balance.
Serve as the first point of contact for incoming calls from patients and internal teams.
Deliver clear explanations of insurance benefits, out-of-pocket costs, and payment options.
Review patient accounts and resolve billing-related concerns with professionalism and urgency.
Metro Vein Centers specializes in state-of-the-art vein treatments, with a mission to improve patients' quality of life. With over 60 clinics across 7 states, they deliver compassionate, results-driven care in a modern, patient-first environment and maintain a high patient satisfaction score.
Communicate clearly, empathetically, and professionally with patients and families.
Shriners Children’s respects, supports, and values each other. They are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. Shriners Children's was named as the 2025 best mid-sized employer by Forbes.
Process new patient referrals and accurately enter patient information.
Communicate with payors, referral sources, and patients regarding documentation and eligibility.
Verify eligibility and benefits in a timely manner and maintain active authorizations.
Immersiv is a new medical infusion clinic company designed to enhance the experiences of providers and patients as they navigate the healthcare system. They aim to offer more than just medication, also providing access to vaccines and outcomes assessments.