The Product Support Specialist / Billing Specialist will be an integral part of the Client Services team, providing world-class Saas application and billing support in a fast-paced environment. This role involves operating as a DoiT expert on Google Cloud Platform (GCP) billing inquiries, analyzing customer billing lines, and responding to customer support issues with urgency. The ideal candidate will have a technical background and customer-facing experience supporting cloud computing products, services, and solutions.
The Patient Service Representative - Billing works within our Clinical Operations team and serves as a link between patients, the practice, and the healthcare system. They are often the initial point of contact for patients and focuses on handling billing-related issues and cases. They assist patients with billing inquiries, insurance questions, and complaints.
Assist patients and their families in understanding Equip’s insurance coverage, billing process, payment plans, and any aspects of the patient financial account. Financial Counselors serve as a liaison between patients, supports, care team members and insurance plans. As a primary point of contact, they provide an unparalleled service experience. Financial Counselors are also responsible for service recovery and conducting reactive outreach to resolve billing concerns and ensure patients remain engaged in treatment.