Remote Customer service Jobs • Billing

This role offers an unprecedented opportunity to impact our industry-leading Success Team. You will become an integral part of our Success Team, working alongside our enterprise billing success team to become an expert in the Prompt billing/reporting suite. This role involves troubleshooting issues within our billing modules, identifying trends in billing needs, enhancing our internal knowledge base and more.

Responsible for resolving service escalations, billing disputes, and payment concerns with empathy, urgency, and professionalism, ensuring Nerdy retains customer trust and satisfaction. You will be empowered to make sound decisions that carefully balance delivering excellent customer experiences with achieving sustainable business outcomes.

Assist clients via email support channel and quickly establish yourself as a key contributor. Respond to customer questions and requests via email using our help desk platform to help them find solutions. Support engineering ticket creation, review and prioritization. Improve and advocate for customer experience to enhance our product and service features.

The Insurance Representative will identify, enter and verify patient demographics, insurance and any other necessary information required for billing. Must understand and be able to work accounts throughout the entire revenue cycle. Prepares and submits claims to payers either electronically or by paper. Secures necessary medical documentation required or requested by payers. Handles difficult account situations and resolves issues delaying or preventing payments from payers.

We are seeking a friendly, detail-oriented, and highly communicative Patient Account Specialist to join our team. This role is responsible for reviewing patient accounts, handling billing inquiries, and assisting patients with payments and insurance-related concerns. You will play a key role in ensuring a positive patient experience while supporting the financial health of our practice.

As a Claims Support Associate II you will establish and maintain account identification within the Payroll/Billing system and provide training to staff on new payers as well as modifications to formats of existing payers. You will develop, implement and deliver appropriate billing formats to prospective payers, review billing, pricing and coverage rules, and create accurate invoices.

The Patient Financial Specialist will engage with patient families to provide an elevated patient experience, giving accurate and timely financial details from onboarding through discharge. Responsibilities include financial counseling, handling client accounts, managing databases, and resolving inquiries. This role reports to the Manager of Patient Finance.

Acts as the liaison between key client contacts and insurance companies. This position is responsible for handling patient health information (PHI) and maintaining extreme privacy and security as it relates to confidential and proprietary information. Analyzes and evaluates worker’s compensation claim payments using EnableComp’s proprietary software, systems and tools.

Act as a key operations liaison in this fully remote contract position. You’ll deliver exceptional service, perform outreach and account reconciliation, drive bill collections, and support account relationships. This role blends high touch communication, problem-solving, and operational oversight to help ensure timely revenue collection and seamless stakeholder experiences.