Client Experience and Payments Specialist

Make a meaningful impact on learners and their families. As a Client Experience and Payments Specialist, you will be a frontline problem-solver for our clients, turning challenging situations into lasting relationships. Your mission is to resolve service escalations, billing disputes, and payment concerns with empathy, urgency, and professionalism, ensuring we retain customer trust and satisfaction at every step. You will be empowered to make sound decisions that carefully balance delivering excellent customer experiences with achieving sustainable business outcomes. Process refunds, credits, and adjustments in alignment with Nerdy policies and customer expectations. Take ownership of the customer journey—seeing cases through from start to finish with transparency and accountability. Identify recurring themes or issues in customer interactions and raise insights to inform improvements.