Respond to customer requests via multiple channels, updating CRM systems with relevant information.
Build strong customer relationships by handling inquiries with speed and professionalism.
Promote customer retention and loyalty by supporting successful inquiry outcomes.
Concentrix is a global technology and services leader that powers the brands of the future, helping well-known brands improve their businesses with technology and integrated solutions. They're a large company with over 440,000 employees globally and a culture focused on career growth and recognition.
Supervise the performance of Call Center Teams to ensure Customer Experience Specialists meet or exceed performance standards.
Manage daily operations of the customer service team and provide feedback by monitoring all correspondence, including chats and emails.
Oversee, mentor, advise, and develop Customer Experience Specialists while consistently upholding professional conduct and respect.
LoanCare is a leading full-service mortgage loan subservicer that delivers excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by Fidelity National Financial (NYSE: FNF), they offer a career foundation built on integrity, innovation, and collaboration.
Work as a liaison between the NAF borrower and NAF Loan Officer.
Build rapport on initial call, take detailed notes, communicate outcome, and follow up with leads as needed.
Exceed minimum standards for level of effort and transfer performance.
They connect borrowers who are eligible for a refinance or are in the market for a new home with a Loan Officer. The company's culture involves effectively communicating with customers and Loan Officers through email, chat, and telephone conversations, and providing a high level of customer service.
Possess strong oral and written communications skills.
Exhibit excellent interpersonal skills using tact, patience, and courtesy.
Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customers where applicable.
SMI is a leading provider in government payment solutions, developing state-of-the-art solutions and running complex human services operations. With over 53 years in operation as a family-owned business, SMI has grown to over 600 employees across the country, and considers its employees and customers as part of their extended family.
Aligning with Clickstop’s Core Values to drive our culture and business forward.
Providing industry best customer experience for one of our e-commerce brand, Fasteners Plus.
Demonstrating our commitment to our brand promise by providing the customer with what they want, when they need it on their first call.
Clickstop is an award-winning company with a great culture. They seek employees ready to work in an environment where they are allowed freedom and the responsiblity to act like an owner and have a passion for helping customers.
Provide omnichannel assistance to members and potential members via in-depth knowledge of all credit union departments.
Create consistent positive member experiences through active listening, de-escalation skills, and knowledge of Connexus products/services/processes.
Maintain trust and integrity by ensuring members' information and transactions are held in confidence and safeguard members’ assets through strict adherence to risk mitigation procedures.
Connexus Credit Union is a member-focused cooperative that returns profits to member-owners through high yields and competitive loan rates. They are a remote-first employer fostering collaboration and high performance, holistically caring for and developing their employees.
Assist clients with researching travel options including hotels, cruises, and vacation packages
Support the reservation and confirmation process
Respond to travel-related inquiries in a professional and timely manner
Destination Knot is a company focused on providing travel assistance. They offer a flexible work-from-home environment and supportive, collaborative team structure.
Consult with clients to understand travel preferences and experience expectations
Research and coordinate luxury resorts, premium cruise lines, and customized vacation packages
Manage the reservation and confirmation process with precision
Destination Knot is a travel company focused on high-end travel planning and delivering exceptional client experiences. They foster a collaborative and service-driven team culture.
Provide technical support to customers via phone, email, and video conference.
Resolve hardware, software, assay and training related issues in a 24/7 environment.
Independently resolve complex and routine issues and mentor peers.
Beckman Coulter Diagnostics, a Danaher company, innovates in life sciences, diagnostics and biotechnology to improve patient health. They are a global leader in clinical diagnostics, impacting 1.2 billion patients and more than three million clinicians per year.