The Customer Service Agent enhances the Hims & Hers customer experience by addressing non-medical inquiries through phone, email, chat, and EMR systems. This role contributes to the mission by ensuring high levels of customer satisfaction, productivity, and quality in every interaction. All Customer Service Agents on the Hims & Hers Team work remotely from home.
Engages the guest with an unmistakable sense of courtesy, generosity, and professionalism while ensuring that every guest request or challenge is handled promptly with genuine care and escalated when necessary. Maintains and clearly communicates appropriate, site-specific knowledge regarding all hotel and room features and amenities for requested properties. Answers incoming calls in a polite, friendly and professional manner using a cheerful and pleasant voice.
Play a crucial role in supporting the Transaction Fraud and Disputes team in their daily operational needs. Support the Quality Assurance Lead and a team of remote agents and is responsible for handling agent request tickets, determining write-off approvals, managing queue volumes, and coordinating agent movement. Interact directly with customers and even law enforcement.
Join as a Customer Account Manager where you will play a pivotal role in transforming the way we handle debt recovery and customer experiences with debt. Utilise your exceptional verbal and written communication skills to engage customers empathetically and negotiate optimal repayment solutions that respect their circumstances and meet our customers needs.
As a Customer Support Representative, you will assist engaged and married couples with their wedding planning journey, as well as provide support for their wedding guests, family, and friends. You will manage inbound calls, meet productivity expectations, de-escalate situations, and provide product education. You will also collaborate with other agents to identify pain points and improve the overall customer experience.
This job receives, formats, and processes client press releases to distribute to the media and other recipients accurately and in a timely manner while ensuring company standards and objectives. Orchestrates and executes the efficient processing of client press releases including validating content, formatting pictures/videos, validating hyperlinks, and editing/modifying press releases on the website in English and French.
Promptly and professionally respond to member, client and provider questions through multiple channels, including telephone, email, fax and U.S. mail communication. Accurately communicates eligibility, benefit, claim status and payment information. Document information in the customer relationship management system. Understand the importance of adhering to regulatory requirements. Meet or exceed quality standards and call center metrics.
The Retention Specialist position is an employee home-based role that provides excellent customer service with a focus on building loyalty and creating lasting value-based relationships. The Specialist handles inbound and outbound inquiries regarding customers requesting to downgrade or disconnect Cogeco services. The mandate is to maximize all retention and sales opportunities, resolve customer issues and ensure an optimal level of quality customer service in a timely and professional manner.
As a Client Experience Specialist, you'll help thousands of Americans connect with financial advisors. You will be the frontline voice of the company, facilitate communication, and schedule meetings between investors and financial advisors. You will engage directly with consumers via outbound calls (200+ calls/day expected) and consistently meet or exceed individual and team performance metrics. This is a remote position with a fixed schedule of Monday through Friday from 9am to 6pm EDT.
The Customer Support team is seeking a knowledgeable and customer-focused team member to join our team as a Customer Support Specialist! As a Customer Support Specialist, you will be the first point of contact for our fleet management software, providing basic technical support and product knowledge to our customers. You will play a critical role in ensuring customer satisfaction.